Test 1 - Service Principles

Question 1

Positive Mental Attitude

Answer 1

Your PMA makes our guests feel welcome. Your PMA can set the tone for the shift.

Question 3

Consolidation

Answer 3

Consolidate your moves. Try to be proactive. Consolidate our hands and our time.

Question 3

Time Standards: Greets

Answer 3

Immediate to 30 Seconds

Question 3

Time Standards: Drinks

Answer 3

2 Minutes

Question 3

Time Standards: Entrees

Answer 3

8-10 Minutes Lunch 10-12 Minutes Dinner

Question 4

Teamwork

Answer 4

The foundation and hallmark of Hillstone’s service. It ensures that service and efficiency are at their best. Every guest is your responsibility.

Question 6

Time Standards: Apps

Answer 6

3-5 Minutes

Question 8

Communication

Answer 8

Communicate with your team via callbacks. Let us know what you are doing.

Question 9

Seven Home Base Server Responsibilities

Answer 9

1. Feature 2. Appetizer/ Entrée Order 3. Drink Refills 4. Quality Check 5. Dessert Feature 6. Drop Check 7. Meaningful Goodbye

Question 10

Time Standards: Desserts

Answer 10

3-5 Minutes

Question 11

Aim to Please Approach

Answer 11

Immediate response to any guest need reflects a dependable person willing to do whatever it takes for guest satisfaction. Exceeding guests’ expectations is your most important goal.

Question 12

Time Standards: Starter Sals

Answer 12

2-3 Minutes

Question 13

Circulation

Answer 13

Circulate throughout the dining room and main bar. Circulate all around.

Question 14

Professionalism

Answer 14

A state of mind. Think, talk and act like a professional. Your performance should be meticulous whenever you are in the building.