Tech Flashcards
1000 Location is not captured on the map although GPS is on
SituationWhen checking the activity of Filed Staff, Managers find no location on the map although GPS is on in GPS information. # Why this happens? There are some possibilities.
Accuracy of GPS location is not high enough to capture to the mapBattery optimization is on Filed Staff may not allow the notification for location service which has the message ““SENRI is running”” so that location service doesn’t workField staff moves very fast (more than 60km/h) Field staff moves very slow or does not move (less than 200m)
# How to solve the trouble?1. To get high accuracy location,
Do not deny location permissionPermit to get High Accuracykeep turning on wifikeep turning on Bluetooth
To refresh GPS sensor.
Turn off GPS once and turn it on againRestart the device
- Check battery optimize setting (Ref. https://dontkillmyapp.com ) 3. Allow the notification for location service in the mobile settings”
1004 Can Field Staff use all functions of SENRI app in offline?
Core functions can be used in offline but the following functions are available only when it’s online.- Edit/create schedule- Check latest payment balance- View some past records- Check duplication of customer name- View Customer photo (once you downloaded, it will be stored in cache)- Edit customer additional question
1013 Can I check if field staff login to SENRI with multiple device?
“Yes, it’s possible to check,
By Login token- Check login token in Usage History of Manager page or User Usage of CS page. - Login token is code issuing when field staff login to account which will be the same till clearing data. - User usage of CS page shows login token of each sync, If there are the multiple login token existing at the same time, field staff are highly probably logging in by multiple devices.- When Field Staff clear the data and login again, login token will be changed. So when there are different token, please check if only new token is existing after changed or not. If only new token is existing, it might mean Field Staff clear data. By GPS- The situation when we doubt multiple device is GPS dots are seriously hanging.”
1003 How should manager do if Field Staff are resigned company?
Manager can delete the user in user settings.The Field Staff will be automatically logged out if he is online and cannot login again.He will be treated as inactive user and will not be shown in the future data of all reports in SENRI.
1002 App Cannot Refresh
When the app cannot refresh although internet is connected,
Check the bundleCheck storage capacity is enough (10%+ remaining capacity is required at minimum)Check battery optimize setting
https://dontkillmyapp.com/
Uninstall app then install againReboot
When the app doesn’t finish refreshing and after refreshing it begins to refresh again, it might be network error. The app will retry again on its own. “
1033 Why is buying company phone recommended?
We recommend company phones, due to avoid some inconvenience below.
Reason1: SENRI has some requirements
- SENRI requires an android version of 5.0* at least and recommends above 8- Android OS usually requires 10% HDD availability to sync data, so if Field Staff uses a private phone, HDD could be full with their private photo or video.*Minimum requirement will be increased in the following schedule; At end of Jun 2021: Requires 6.0.0 and aboveReason2: Further restrictions are possible- In case you want to control device like force GPS always on or restrict usage of mobile data bundle to SENRI, MDM is required.Reason3: GPS accuracy
- GPS accuracy is not very good with some phones. It is usually depending on the device and brands and we usually recommend Samsung phones.- Here is data based on SENRI’s actual GPS information of 300,000 and it indicates that TECNO phone (2.4%) has 6 times of GPS information with more than 1km inaccuracy than Samsung phone (0.4%).”
1061 Can Field Staff edit price or make discount?
Managers can choose either allow or restrict Field Staff to edit price or give discount it at the following settings in user. Deal Discount (Percentage)Deal Discount (Fixed Amount)Edit PriceFree SampleReplaceReturn
1006 What is base unit?
This is the function for sub-inventory and you can relate package (e.g. dozen package of coke) to single or any smaller unit (e.g. one bottle of coke) so that van seller can unpack large unit of SKU and sell it as smaller unit of SKU.If you load 10 dozen package of coke in sub-inventory and sell 3 dozen packages and 5 bottles, SENRI can convert 1 dozen package to 12 bottles. Thus the remaining stock is 6 dozen packages and 7 bottles.
Settings: Set base unit on SKU and Product page.
In settings of lager unit of SKU, you will select smaller unit of SKU (Base Unit SKU) and the quantity of smaller unit SKU which larger unit SKU contains (Base Unit Quantity) .Enable ““Register Empty Inventory Content”” in Company Settings of CS page.Ask admin to set smaller unit of SKU to be loaded into Sub inventory even if stock is 0Enable ““Record Sales when Negative Stock for Sub-inventory and ERP Inventory”” in Company Settings.
Daily operation:
Load large unit of SKU as many stock as neededLoad small unit of SKU as Stock 0FS sell small unit of SKU, number of remaining stock will be converted when sub inventory is refreshed at night
Note:
Because ““Record Sales when Negative Stock for Sub-inventory and ERP Inventory”” is enabled, the app will allow FS to make an order with SKUs with negative Stock.
1066 How does visit recommendation work?
AI checks the followings and show recommend products
Sales based AI
CompanyCustomer#SKU per customer in 6 monthsSales quantity per product in last order Sales subtotal in last orderDate from last orderIf customer order in every single week for last 24 weeks
Visit based AI
CustomerCompanyDate from last visitIf customer is visited in every single week for last 24 weeks
The recommendation data will be shown when the below criteria is fulfilled.
Sales based AI
Only companies with a sales history of more than six months and within last 3 monthsOnly customers with more than 10 transactions
Visit based AI
Only companies with a visit history of more than six months and within last 3 monthsOnly customers with more than 10 visits
1005 Why does some users need very long time for first download although others are not?
There are some possibilities;
Internet is unstableVolume of data are relatively large. Here is data consuming large space.
# of assigned customersMerchandising ReportsAdditional questions (in case you set large number of questions)Large number of future plans
Thus, the best way is just getting better internet connectionsHowever, if you have to finish first download in weak internet connections, you erase those settings above and set up later.Users killed app while running download
1037 Can we force the field staff to keep ON the GPS?
In company settings, SENRI can only force GPS on when Field Staff creates record and customer registration but not always. This is Google policy that mobile app cannot force GPS on at all time. However, we observe some MDM is possible to lock GPS settings so please install MDM separately. If FS uses private smartphone, it may be difficult to agree installation of MDM.https://bit.ly/3GvwdYz
1057 What is variant, amount, scale and unit?
Example
Product name: Coca Cola
SKU name: Coca Cola 200mlPET×10
Amount: 200ml
Scale: 10
Unit: ml
Variant: 200mlPET×10
Variant is a name used to distinguish between SKUs in the same product on only the app.Normally, SKUs in the same product have the same name and different quantities, colors, etc. Therefore, when displaying SKUs on the app, instead of showing the official name of the SKU, a variant is displayed to avoid duplication.It’s displayed after selecting a product in sales order on the app.
1007 Field staff said he made 3 visits in this morning and 2 visits in the afternoon but I only see visit of afternoon. Is it possible?
Basically, it is not possible since SENRI mobile app does not send part of information when it’s synced. i.e. All information is synced or none of information is synced.However the exception is here:- Field staff cancel/delete records before they submit so manager needs to check deleted transactions or visit reports to see those records and it does not reflect to activity report or sales trends.- Field staff clear data or uninstall the app before they submit them.- Field staff may change time settings of mobile app and the records in the morning are not recorded as in the morning. You can lock automatic date/time on mobile.
1053 SENRI stops working
When the app crashed or failed to open and the app stops, it needs an investigation from engineers. Please report the following for the investigation. - User ID- The page where the app crashed- What made the app crash
1034 What is the requirement of mobile phone?
- Android 5.0* above at least but above 8 is recommended- ROM 16GB above- RAM 4GB above- Samsung phone recommended in terms of GPS accuracy*Minimum requirement will be increased in the following schedule; At end of Jun 2022: Requires 6.0.0 and above
1050 App is requesting FS to grant permission for location although it’s granted
There are multiple ways to grant permissions depending on the OS.In some cases, the permission is only granted while the app is open but SENRI requires that permissions are always granted.Recently, the Permission dialog does not include “Always granted” option. You may need to change the permission to “Always granted” from phone settings.
1085 Can I add the same product to the same staff twice a day?
You cannot add but just override.Remaining stock will be re-calculated when you override SKU added.
1090 Can we assign visit report to customers or users etc…?
You can assign visit report format by tier or user.
1093 Why does blue dot (GPS tracking) not override on red flags (onsite customer visit)?
This is because logics of blue dots and red dots are completely separate.Blue dots are captured every 10-60 seconds except when field staff is not moving or moving very fast.Red flags are captured when FS record visit and blue dots are not recorded at the time so those are not at the sames point.However blue dots and red flags should be as close as 200m and then verify onsite.
1009 Can I delete default price?
It’s possible on app- If you assign default price to specific tier, it will disappear for customer not assigned to the tier.- If you set default price as 0, it will not be shown on the app.It’s Impossible on web.- It is required to input figures although 0 is accepted as price.
1020 Can I access to web app with any device?
Yes but it may be difficult to read because some pages of SENRI is not designed to be displayed on mobile devices.
1010 Data is not uploading after switching phones
It happens by any of the following reasons.
- Network is unstable Check the settings of mobile such as battery saver function and network bundle.
- Device Check if the OS is killing the app. https://dontkillmyapp.com/
- Account Refresh by using different account and check if login successfully
- HDD availability Check you have HDD availability of more than 10%
1022 What is the meaning of ON-SITE, OFF-SITE, No GPS and GPS off??
Onsite:Field Staff were as close as 300m to customer registered location
Offsite:Field Staff were not as close as 300m to customer registered location. Field Staff can send request for change location at the time and if manager accepts change, it will be changed to Onsite
No GPS:Either visit location or customer location was not captured.
GPS off:GPS was physically off on device
1060 Can Field Staff delete record?
The records bellow cannot be deleted on app but other records can be deleted. The deleted item can be checked on web. Schedule has different settings about deletion, so please check separately.
Company report
Competitor report
Delivery record (delivered item)
All master list
SKUsCustomers
Tier/Customer Type
Region
1075 Can field staff edit plans after creation?
FS can always edit Time, Repeat and Note.For other fields, it depends on ““Addition and Deletion of future schedule from mobile app”” settings on company page. Managers can choose from:
AllowedAllowed except for today (after 1st visit)Allowed except for todayNot allowed
1008 Why check out time is empty in visit list?
If version of mobile app is 5.13 or later, it means the field staff has not yet check out outletIf version of mobile app is 5.12 or before, it means check out functions is disabled for that person or field staff has not yet check out outlet
1065 How does product recommendation work?
AI checks the followings and show recommend products
Company Customer Product #SKU per customer in 6 monthsSales quantity per product in last order Sales subtotal per product in last orderDate from last orderIf customer order in every single week for last 24 weeks
The recommendation data will be shown when the below criteria is fulfilled.
Only companies with a sales history of more than six months and within last 3 months
Only customers with more than 10 transactions
1116 Can we set discount and promotion rules by the size of purchase? What kind of rule can be applied?
SENRI has 3 types of promotion rules by the size of purchase, which called price scheme.1. Free samplee.g. Buy 2 quantity and give 3 quantity of free sample. It is multiplied when 4 quantity bought.2. Discount rate %e.g. Buy 2 quantity and give 25% discount. It is not multiplied when 4 quantity bought because it will reach to 100% in the end.3. Discount fixede.g. Buy 2 quantity and give 10USD discount. It is not multiplied when 4 quantity bought.
1073 Why does some product not appear in mobile app?
There are some possibilities.
Price is 0Price is not assigned to tier of that customerProduct category is not assigned to field staff”
1088 What’s happened if I delete a user?
- Past records remain active.- Field staff name will be hidden from dashboard and reports except the period when he worked- Field staff is forced to logout and cannot login again.
1040 What’s happen when geo-fence is on?
You cannot create records until you are as close as 300m to customers.
1067 Do new customer and new company use AI functions?
The below criteria is required:- The companies with a sales history of more than six months and more than 10 transactions with their customers. - Plus, companies that have a history of transactions within the last 3 months.Even if the above criteria is fulfilled, if sales function is used only partially, accurate recommendation would not be shown.
1132 Why is #visit and new customer registration counted as 0 although Field Staff visits and registers customers?
When field staff only register customer, it is neither counted as visit nor new customer registration.Those are only counted when FS records some activities like check-in/out, visit report, sales, merchandising report, delivery or payment.
1023 What are the meaning of the white, red and green blocks under GPS Tracking?
White: Phone was off or GPS tracking time range was not set
Red: Phone was on but GPS was off
Green: Phone was on but GPS was on
1026 What is change location in new requests on web?
- A request sent from Field Staff to the manager to change a customer location- By approving the request, customer location will be changed and the visit when the request was sent will be changed from offsite to onsite. - It’s important to check carefully not to approves wrong requests. Customer location may be registered incorrectly or visits by field staff will be marked as onsite although visit was not made.
1047 SENRI is saying I’m not close to customers though I am
It may be due to GPS accuracy.GPS Accuracy is low right after turning on GPS.Please turn on GPS at all time, rather than only recording to avoid it.
1048 Updated data are not reflecting on the app
When the data updated by manager has not been reflecting on the app, please download and refresh from the drawer menu.If it still doesn’t reflect, please check bellows; Customer … Customer assignmentSKU … Product assignment, Ties on Price SettingsVR Format … Tier on Visit Report FormatCompany Report Item/Competitor Report Item … Item list assignmentPlan … Deleted plans
1074 Can I approve plan after field staff created?
No but managers can check, edit and delete plans made by field staff anytime.
1041 How do you ensure that the Field Staff can’t fake GPS data?
- SENRI map, distance, customer location and all other GPS related functions does not capture fake GPS- Also, you can see if Field Staff uses fake GPS in GPS tracking of individual activity report.- Additionally, MDM can restrict fake GPS app to install
1084 What’s happen to past transactions if I delete product or customer etc…?
Transactions will not be deleted.Basically in SENRI, even if you delete product, user, customer etc, no related records does not disappear.
1092 Do field staff have to tap refresh everytime they want to refresh?
No, they don’t need. The app automatically refreshes every 30 minutes if the internet is online.
Also, if there are any unuploaded data created when offline, it will be automatically uploaded when it becomes online.
1019 Can I login to mobile app with login credential of web app?
No, you cannot login to mobile app with login credential of web users.
1052 FS is unable to install app on his phone
The phone might have the setting which restrict to download the app not distributed through Google Play. HDD storage is not enough to download the app. It should have more than 10%.
1055 The phone keeps hanging, battery power drains faster.
The battery saving function may be working on the app. When the app is killed many times, battery consumption will be faster.To stop battery saving function, please refer to: https://dontkillmyapp.com/
1086 How does SENRI calculate visits?
Count number of visit unique to 1 customer in a day by 1 Field Staff. Plans are also counted same. If you made 1 visit in a day although you made 2 plan, it shows visited as planed
1143 Why onsite status of visit is No GPS although user is forced to turn on GPS?
No GPS means the app didn’t receive location info. If all the status are No GPS, it might be because - GPS monitoring service has been killed.- The app doesn’t have permission to access the location informationCheck if “SENRI is running” message keeps showing on the mobile which means monitoring service is working and allow the app to access the locationIf some status are onsite but others are No GPS, it might be because- Rebooted the device.- GPS was turned off once and turned on immediatelyRecommend FS not to turn off device and GPS while using SENRI.
1122 What is the difference between download Sub Inventory and download Grand Total?
Download Sub-inventory generates Sub-inventory info for each SKU per single day. If you select multiple day, Sub-inventory info is shown sorted by date.Download grand total generates accumulative sub-inventory info for each SKU in selected period.
1015 How do system calculate the time spend at customer’s place?
For using checkin and checkout- Calculate time between record checkin and checkoutFor not using checkin and checkout- Calculate time when field staff was as close as 150m to customers
1038 How often can I track the movement of my field staff?
If FS keep moving, the app tracks between 10 - 60 seconds depending on the device.
1062 What is the maximum limit you can sale to a customer on credit?
Managers can set credit limit per customers in customer detail page.Field Staff cannot record sales when the amount of unpaid transaction exceeds preset credit limit.
1077 How does sub inventory works?
Sub-inventory is daily record of truck inventoryDaily records are created 00:00 every day but in case no change is made for the previous day, it won’t be createdBeginning stock is automatically entered from last remaining stock of yesterday.Product added is editable on web *negative number is also allowedProduct sold is automatically calculated from sales records on appRemaining stock is beginning stock + product added - product sold
1081 What is the difference between Ordered Item List and Invoiced Item List?
- Ordered Item List: order which field staff input- Invoiced Item List: latest orders after edit or approve by web users (from business perspective, this is confirmed orders)
1089 What is the diffrence between orders and sales?
Order is what Field Staff collect on the app whichever it is approved or not. Since most of orders may not approve within a day. It is show in Activity Report and Daily Activity Summary on Dashboard.Sales is what is either approved by web user or delivered. It is show in Sales Trends and Monthly Summary Summary on Dashboard
1091 How is it possible for the field staff to make 3 onsite visit within 2 mins?
It may be possible when customers are very close and make no reports or sales.You may need to make “Make Records before Checkout” required to avoid FS to do checkin/out only.Or FS might change the date&time of mobile phone. To avoid this, you need to make “Enable Automatic Date/Time” required.
1096 Why is any GPS dot not showing for 1 hour althought GPS shows on?
Here is possible senarios;
Field staff moves very fast (more than 60km/h)Field staff moves very slow or does not move (less than 200m)Also when the app is closed, GPS dots will be shown less than when the app is opened.
1012 User didn’t go to the field but the map record distance
- GPS is not that accurate so that GPS location might be received even the phone is not moved.
- Field Staff login to multiple devices. This can be checked by Login token on usage history or user usage.
