T-Server Request and Events Flashcards
EventLinkConnected
CTI Link is up and connected.
EventLinkDisconnected
CTI Link is not connected and is down
EventServerInfo
Server Information
TRegisterAddress()
Client Request: RequestRegisterAddress and T-server Response: EventRegistered. Send_to_client.
EventOffHook
Headset taken off (Hook cannot be control through the Link). distribute_event
EventOnHook
Put on Headset (Hook cannot be control through the Link)
EventRinging
Handset is alerting there a call Agent can pick up
TAnswerCall()
RequestAnswerCall received from a client
EventEstablished
Call is Answered
EventHeld
Call Put on Hold. event_response.
EventQueued
Call enter a ACD Queue
EventRouteRequest
Call Arrives at a Route Point and is ready to be routed to target.
EventDiverted
Call leaves the ACD Queue
TRouteCall()
RequestRouteCall
EventRouteUsed
Call is Routed