T-Server Request and Events Flashcards

1
Q

EventLinkConnected

A

CTI Link is up and connected.

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2
Q

EventLinkDisconnected

A

CTI Link is not connected and is down

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3
Q

EventServerInfo

A

Server Information

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4
Q

TRegisterAddress()

A

Client Request: RequestRegisterAddress and T-server Response: EventRegistered. Send_to_client.

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5
Q

EventOffHook

A

Headset taken off (Hook cannot be control through the Link). distribute_event

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6
Q

EventOnHook

A

Put on Headset (Hook cannot be control through the Link)

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7
Q

EventRinging

A

Handset is alerting there a call Agent can pick up

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8
Q

TAnswerCall()

A

RequestAnswerCall received from a client

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9
Q

EventEstablished

A

Call is Answered

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10
Q

EventHeld

A

Call Put on Hold. event_response.

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11
Q

EventQueued

A

Call enter a ACD Queue

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12
Q

EventRouteRequest

A

Call Arrives at a Route Point and is ready to be routed to target.

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13
Q

EventDiverted

A

Call leaves the ACD Queue

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14
Q

TRouteCall()

A

RequestRouteCall

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15
Q

EventRouteUsed

A

Call is Routed

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16
Q

EventAbandon

A

Caller abandons

17
Q

TAttachUserData()

A

RequestAttachUserData

18
Q

EventAttachedDataChanged

A

Attach data is modified

19
Q

TAgentLogin()

A

RequestAgentLogin

20
Q

EventError

A

Error has occcured

21
Q

TInitiateTransfer() & TInfinitateConference

A

RequestIntiateTransfer & RequestIntiateConference

22
Q

TCompleteTransfer() & TCompleteConference()

A

RequestCompleteTransfer & RequestCompleteConference