T-Server Request and Events

Question 1

EventLinkConnected

Answer 1

CTI Link is up and connected.

Question 2

EventLinkDisconnected

Answer 2

CTI Link is not connected and is down

Question 3

EventServerInfo

Answer 3

Server Information

Question 4

TRegisterAddress()

Answer 4

Client Request: RequestRegisterAddress and T-server Response: EventRegistered. Send_to_client.

Question 5

EventOffHook

Answer 5

Headset taken off (Hook cannot be control through the Link). distribute_event

Question 6

EventOnHook

Answer 6

Put on Headset (Hook cannot be control through the Link)

Question 7

EventRinging

Answer 7

Handset is alerting there a call Agent can pick up

Question 8

TAnswerCall()

Answer 8

RequestAnswerCall received from a client

Question 9

EventEstablished

Answer 9

Call is Answered

Question 10

EventHeld

Answer 10

Call Put on Hold. event_response.

Question 11

EventQueued

Answer 11

Call enter a ACD Queue

Question 12

EventRouteRequest

Answer 12

Call Arrives at a Route Point and is ready to be routed to target.

Question 13

EventDiverted

Answer 13

Call leaves the ACD Queue

Question 14

TRouteCall()

Answer 14

RequestRouteCall

Question 15

EventRouteUsed

Answer 15

Call is Routed

Question 16

EventAbandon

Answer 16

Caller abandons

Question 17

TAttachUserData()

Answer 17

RequestAttachUserData

Question 18

EventAttachedDataChanged

Answer 18

Attach data is modified

Question 19

TAgentLogin()

Answer 19

RequestAgentLogin

Question 20

EventError

Answer 20

Error has occcured

Question 21

TInitiateTransfer() & TInfinitateConference

Answer 21

RequestIntiateTransfer & RequestIntiateConference

Question 22

TCompleteTransfer() & TCompleteConference()

Answer 22

RequestCompleteTransfer & RequestCompleteConference