ORS Problem Scenario

Question 1

Failure Scenario ORS does not start

Answer 1

ORS starts but stops immediately means there is an issue with the Apache Cassandra. Check if Cassandra is installed properly or the cassandra_home variable is set to where it is installed.

Question 2

Failure Scenario SCXML is not found

Answer 2

When ORS creates a session and tries to fetch a page (METRIC < doc_request

Question 3

Failure Scenario SCXML is corrupted

Answer 3

SCXML document contain syntax error that cause compile error and need to be checked in the composure to make edit.

Question 4

Failure Scenario Force Route

Answer 4

Force route forces routing to a specific DN and failure can occur in ORS if it is a redirect of the incoming call. In the logs when the logic enters a force rout block it will show error “Cannot get link or device from call”