ISCC Introduction

Question 1

Operations for Coordinating Information Multi-Site

Answer 1

Call Matching and Call Synchronization

Question 2

Call Matching

Answer 2

Identifies multi site calls that are delivered from another site and links instances of the call in origination and destination T-server. Essentially links calls when they are sent from one switch to another one. When call matches is done when the call arrives in the destination switch then T-server will reattached the ConnID, User Data, and Call History.

Question 3

Call Data Synchronization

Answer 3

Starts when Call matching provides the data. Coordinates that data between call instances across multiple T-Servers/Switches. Allows for each T-Sever to notify each other of of changes in data. Does not occur if Call matching fails since synchronization begins when it is provided with the data. Continue until the call has been release(ISCCEventCallDeleted) by remote T-server. Propagate changes to user data and party events.

Question 4

Multi-Site Configuration

Answer 4

Multiple switches are attended by T-servers and are all located in the same Genesys Environment. Original and Destination T

Question 5

tserver_iscc

Answer 5

License that is required for each T-server to support ISCC

Question 6

Access Resources

Answer 6

DN configured and used for multi site calls

Question 7

What are the define ISCC Parameter?

Answer 7

Most of the ISCC parameter can be configured in the extrouter section of the T-server. ISCC option are also in the switch’s Access code properties such as Access Number, Route Type, and Call Overflow Parameters..

Question 8

ISCC T-Server Connection

Answer 8

T-Server must have a connection configured to one another in order for ISCC to function.

Question 9

Access Codes

Answer 9

Defined in the CME for any switch that determine how calls are sent to a remote switch. The destination switch is configured and parameters defined to send call to. Use to configure ISCC Parameters.

Question 10

Route Type

Answer 10

Define the transaction type used for Call Data Transfer calls to the remote switch

Question 11

Call Over Flow Parameters

Answer 11

Parameters use for Call OverFlow and configured in Switch Access Code

Question 12

Call Matching Functions

Answer 12

These functions identify calls from another site and links them from the original and destination server. There are three Call Overflow, Call Data Transfer, and Network Attended Services. When the call arrives at another PBX, the data(ConnID, UserData, CallHistory) will reattach the one from the original PBX via Call Matching.

Question 13

Call Data Transfer Service

Answer 13

Consider active external routing where the ISCC sends the Call Data ahead of the call before it reaches the destination switch.

Question 14

ISCCEventAttachedDataChanged

Answer 14

User Data has been attached to the switch

Question 15

ISCCEventCallDeleted

Answer 15

Party Events that indicated call has been release

Question 16

Access Number(Code)

Answer 16

Define additional digit that need to be prefixed to the DN number dialed and from current switch to remote switch.

Question 17

What is ISCC

Answer 17

Formely external routing that is a component of T-Server that support multi site operations. Coordinates critical info about a call as it travels from one switch to another.

Question 18

ISCC Fundamentals

Answer 18

Manages pool of Access resources that can support multi site calls. ISCC will register with T-server for all External Route Point DN configured in corresponding switch. It may at times server as a T-server client sending and receiving T-Lib Request and Events.

Question 19

target type

Answer 19

ISCC Parameter with the value value = Target ISCC

Question 20

Network Attended Transfer

Answer 20

Occur in scenario where the call was deleted through a Service Control Point attended by Network T-Server.