Supervision, admin, policy, staff development

Question 0

Educational supervision is what?

Answer 0

Never therapy.

Question 1

What is the definition of supervision?

Answer 1

Assuring that quantity and quality of work performed is acceptable standard. To improve quality.

Question 2

What purpose is goal attainment and organizational maintenance activities.
It can also be a political process that is concerned with when why how and whom services are allocated.

Answer 2

Administration

Question 3

Performance evaluations

Answer 3

Based on previously agreed upon criteria and clear about what needs to change. Establishes future direction, expectations and indicators of progress

Question 4

Theory x

Answer 4

Work for money

Scientific management theory

Question 5

Uses informal relation and adaptation to focus on goals and power. Bureaucratization is ever changing process

Answer 5

Structural functional theories

Question 6

Theory y

Answer 6

Get rewards from the work itself
Will lead to an effective organization
Human relations theory

Question 7

Systems theory

Answer 7

Bureaucracies are social systems with subsystems whose functions are management, adaptation, maintenance

Question 8

Administrative functions

Answer 8

Efficiency issues, problem-solving, maintenance of resources standardization of procedures, controlling agency function

Question 9

Administrative tasks/service

Answer 9

Quality if service, goal setting, staff development, evaluation (program and staff) public relations

Question 10

Policy phases

Answer 10

Problem
Proposal
Decision 
Planning
Program
Evaluation

Question 11

Social welfare policy

Answer 11

Almost all decisions of government that affect the quality if life and impact the welfare if it’s citizens

Question 12

What are he benefits of program evaluation?

Answer 12

It is a tool to satisfy social and professional demands for accountability

Question 13

Program evaluation

Answer 13

Effort- eval of resources used to reach program objective
Impact- effect on social change
Effectiveness- how well objectives were met
Efficiency
Quality

Question 14

What program eval Emphasizes the evaluation of expected results

Answer 14

Outcome model

Question 15

Formative evaluations vs sum maritime evaluations

Answer 15

Formative eval focus on developing programs

Summative focus on established programs

Question 16

What prog eval focuses in only those outcomes specified in program objectives

Answer 16

Goal attainment

Question 17

What prog eval Studies impact of other organizations and environment related to program changes

Answer 17

Systems analysis

Question 18

What prog eval uses cost as independent variables to evaluate program effectiveness

Answer 18

Analytic model

Question 19

Goal of staff development

Answer 19

Increase organizational resources

Improve services by increasing staff skill and technology

Question 20

Goal of supervision?

Answer 20

Improve quality of organizations service through effective staff

Question 21

Functions of supervisor?

Answer 21

Administration - structure
Supportive- interpersonal resources
Educational- training

Question 22

How to use consultation?

Answer 22

To assist with a current work related function

Question 23

Three key service tasks education (improve standing in community) advocacy (persuade that something needs to be done) and outreach (directed at potential clients) and functions of what role?

Answer 23

Public relations

Question 24

Consultation has 3 roles. What are they?

Answer 24

Purpose problem and process

Question 25

Need for power, affiliation and achievement act as what?

Answer 25

Motivators

Question 26

Result of 5 basic needs 
Physiological
Safety
Belonging was
Esteem
Self actualization

Answer 26

Need hierarchy theory

Theory of motivation

Question 27

Low level needs have little effect in job satisfaction and motivation but produce job dissatisfaction if unfulfilled

Answer 27

Two factor theory

Question 28

Compare inputs/outcomes of worker to other workers

Answer 28

Equity theory

Question 29

Which theory of motivation believes that people are motivated to achieve goals they have decided to pursue?

Answer 29

Goal setting theory

Question 30

Which theory of motivation states that people are motivated when successful performs and rewards are contingent of high levels of effort?

Answer 30

Expectancy theory

Question 31

Which theory of motivation states that when behaviors are followed by reinforcement they will likely re-occur (operant conditioning)

Answer 31

Reinforcement theory

Question 32

Which leadership theory states that interaction between leader style and favorable of the situation.

The environment must change not the leader

Answer 32

Contingency theory

Question 33

Which leadership theory believes that the leader carves a path for others to achieve personal goals through achieving group and organizational goals

Answer 33

Path-goal theory

Question 34

Which leadership theory believe that their should be shared decision making ?

Answer 34

Participative leadership

Which is the best way to motivate staff and raise morale

Question 35

Task groups are used for what?

Answer 35

Task accomplishment and group maintenance

Question 36

What are the steps to structuring tre interaction in conflict resolution

Answer 36

Decrease contact between parties, decrease amount of time between sessions
Limit discussions
3rd party mediator

Question 37

What are the structural methods to conflict management?

Answer 37

Reorganizing/clarifying assignments
Modifying procedures
Addressing inequities

Question 38

What is the function of the board of directors?

Answer 38

Functioning of the agency and stag performance
Must have clear boundaries, they can’t be paid employee

Function as advisor in public situation
Function as general control and director, accountable for $

Question 39

This is an important public relations task, to persuade the public that something needs to be done

Answer 39

advocacy