Supervision, admin, policy, staff development Flashcards
Educational supervision is what?
Never therapy.
What is the definition of supervision?
Assuring that quantity and quality of work performed is acceptable standard. To improve quality.
What purpose is goal attainment and organizational maintenance activities.
It can also be a political process that is concerned with when why how and whom services are allocated.
Administration
Performance evaluations
Based on previously agreed upon criteria and clear about what needs to change. Establishes future direction, expectations and indicators of progress
Theory x
Work for money
Scientific management theory
Uses informal relation and adaptation to focus on goals and power. Bureaucratization is ever changing process
Structural functional theories
Theory y
Get rewards from the work itself
Will lead to an effective organization
Human relations theory
Systems theory
Bureaucracies are social systems with subsystems whose functions are management, adaptation, maintenance
Administrative functions
Efficiency issues, problem-solving, maintenance of resources standardization of procedures, controlling agency function
Administrative tasks/service
Quality if service, goal setting, staff development, evaluation (program and staff) public relations
Policy phases
Problem Proposal Decision Planning Program Evaluation
Social welfare policy
Almost all decisions of government that affect the quality if life and impact the welfare if it’s citizens
What are he benefits of program evaluation?
It is a tool to satisfy social and professional demands for accountability
Program evaluation
Effort- eval of resources used to reach program objective
Impact- effect on social change
Effectiveness- how well objectives were met
Efficiency
Quality
What program eval Emphasizes the evaluation of expected results
Outcome model
Formative evaluations vs sum maritime evaluations
Formative eval focus on developing programs
Summative focus on established programs
What prog eval focuses in only those outcomes specified in program objectives
Goal attainment
What prog eval Studies impact of other organizations and environment related to program changes
Systems analysis
What prog eval uses cost as independent variables to evaluate program effectiveness
Analytic model
Goal of staff development
Increase organizational resources
Improve services by increasing staff skill and technology
Goal of supervision?
Improve quality of organizations service through effective staff
Functions of supervisor?
Administration - structure
Supportive- interpersonal resources
Educational- training
How to use consultation?
To assist with a current work related function
Three key service tasks education (improve standing in community) advocacy (persuade that something needs to be done) and outreach (directed at potential clients) and functions of what role?
Public relations
Consultation has 3 roles. What are they?
Purpose problem and process
Need for power, affiliation and achievement act as what?
Motivators
Result of 5 basic needs Physiological Safety Belonging was Esteem Self actualization
Need hierarchy theory
Theory of motivation
Low level needs have little effect in job satisfaction and motivation but produce job dissatisfaction if unfulfilled
Two factor theory
Compare inputs/outcomes of worker to other workers
Equity theory
Which theory of motivation believes that people are motivated to achieve goals they have decided to pursue?
Goal setting theory
Which theory of motivation states that people are motivated when successful performs and rewards are contingent of high levels of effort?
Expectancy theory
Which theory of motivation states that when behaviors are followed by reinforcement they will likely re-occur (operant conditioning)
Reinforcement theory
Which leadership theory states that interaction between leader style and favorable of the situation.
The environment must change not the leader
Contingency theory
Which leadership theory believes that the leader carves a path for others to achieve personal goals through achieving group and organizational goals
Path-goal theory
Which leadership theory believe that their should be shared decision making ?
Participative leadership
Which is the best way to motivate staff and raise morale
Task groups are used for what?
Task accomplishment and group maintenance
What are the steps to structuring tre interaction in conflict resolution
Decrease contact between parties, decrease amount of time between sessions
Limit discussions
3rd party mediator
What are the structural methods to conflict management?
Reorganizing/clarifying assignments
Modifying procedures
Addressing inequities
What is the function of the board of directors?
Functioning of the agency and stag performance
Must have clear boundaries, they can’t be paid employee
Function as advisor in public situation
Function as general control and director, accountable for $
This is an important public relations task, to persuade the public that something needs to be done
advocacy
