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What must be done to automatically move attachments from an HR case into the Document repository?
A. Select the Automatically Move Attachment box on the Retention policy
B. Select the Automatically Move Attachment box on the Document type
C. Select the Automatically Move Attachment box on the HR Service
D. There is no way to automatically move attachments into the repository
B. Select the Automatically Move Attachment box on the Document type
How can HR prevent an employee document, for example, a disciplinary report, from being visible to the employee in their Employee Center profile?
A. There is no way to prevent employees from seeing their documents
B. Deselect the Employee access box on the Document type form
C. Deselect the Visible to employee box on the HR Service form
D. Check the Employee access box on the Document type form
B. Deselect the Employee access box on the Document type form
If the customer wants to use the HR Integrations Framework to create custom Spokes for HR integrations, which of the following is required?
A. Integration Hub Basic
B. HR Core
C. ITSM Enterprise
D. Integration Hub Enterprise
D. Integration Hub Enterprise
A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.
Which of these is the best method to use to ensure the activities are triggered in the appropriate order?
A. Create a new lifecycle event for each of the dependent items
B. Create separate trigger conditions for each of the dependent activities
C. Create activity containers for the dependent items
D. Create separate activity sets for each of the dependent activities
C. Create activity containers for the dependent items
What are the major HR Service Catalog components (Choose four.)
A. HR Template
B. Assignment Group
C. HR Catalog Item
D. Matching Rule
E. Record Producer
F. HR Service
G. HR Profile
A. HR Template
C. HR Catalog item
E. Record producer
F. HR service
When does the platform assign a Client Role to a user?
A. Client Roles must be manually added to each employee record
B. When an HR Profile is created or modified for the employee
C. Client Roles are automatically added with Group membership
D. When a User record is created for the employee
B. When an HR Profile is created or modified for the employee
How can HR Tasks be marked as optional?
A. Set Optional to True on the HR Task Template
B. Set Optional to True on the Activity Set
C. Tasks cannot be optional
D. Set Optional to True on the HR Case form
A. Sep optional to True on the HR task template
HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)
A. Change Layout
B. Delete Content
C. Modify Layout
D. Add Content
E. Add Layout
A. Change layout
D. Add content
The Template field referenced on the HR Service record is used to do what?
A. Populate fields on the HR Case record
B. Filter who can access the HR Service
C. Create pre-configured responses HR professionals can use
D. Make the HR Service accessible on the Employee Service Center
A. Populate fields on the HR Case record
How can fields for a specific HR Service be displayed on the New Case Creation page?
A. HR Service-specific fields cannot be added to the New Case Creation page
B. Using the Case Creation Service Configurations
C. Using the Case Options field on the HR Service
D. Using the HR Criteria module
B. Using the Case Creation Service Configurations
Which table is considered the core table for all HR Case records?
A. Skill [cmn_skill]
B. Incident [incident]
C. HR Task [sn_hr_core.task]
D. HR Case [sn_hr_core_case]
E. HR Profile [sn_hr_core_profile]
D. HR Case [sn_hr_core_case]
In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.
If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. KB Reader [sn_hr_core.kb_reader]
D. KB Writer [sn_hr_core.kb_writer]
A. HR Admin [sn_hr_core.admin]
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
A. The HR Criteria on the HR Service
B. The HR Criteria on the Response Template record
C. The table and conditions on the Response Template record
D. The User Criteria on the HR Service
C. The table and conditions on the Response Template record
What does the employees utilize when submitting a self service request to the HR Organization?
HR catalog
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?
A. User Admin [user_admin]
B. User Writer [user_writer]
C. User Reader [user_reader]
D. HR User Admin [hr_user_admin]
A. User Admin [user_admin]
When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?
A. You must be a member of the Owning Group for the Managed Document
B. All Documents are visible
C. Your group memberships and the Document owner field on the Managed Document record
D. You must have created the Managed Document record
C. Your group memberships and the Document owner field on the Managed Document record
When creating a PDF Document Template, where does the list of Document Revisions come from?
A. From Managed Documents
B. From Document Templates
C. From Knowledge Articles
D. From System Documents
A. From Managed Documents
When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
A. The Document field type on the PDF Template Mappings record
B. The Preview value field on the PDF Template Mappings record
C. The Mapping field on the PDF Template Mappings record
D. The Document field on the PDF Template Mappings record
A. The Document field type on the PDF Template Mappings record
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
A. HR Profile > Setup
B. HR Administration > Properties
C. HR Administration > Setup
D. HR Profiles > Properties
B. HR Administration > Properties
Q
When does the HR Template populate information on the HR Case form?
A. When the Opened for person is selected
B. When the Assignment group is selected.
C. When the HR Case Type is selected.
D. When the HR service is selected on the HR Case Creation form.
D. When the HR service is selected on the HR Case Creation form.
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? 3
A. Properties
B. Gauges
C. Dashboards
D. Lists
E. Overviews
F. Forms
A. Properties
D. Lists
F. Forms
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
HR Service, Topic Detail, Topic Category, COE.
How does ServiceNow know which HR Template to use on an HR Case?
A. The HR Template is referenced on the HR Service record.
B. The HR Template is referenced on the record producer form.
C. Each COE has a specific HR Template.
D. The HR Template is selected directly on the Catalog item.
A. The HR Template is referenced on the HR Service record.
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case.
In this situation, who is able to generate an HR document for the Case?
A. Any HR professional
B. Only an HR Admin
C. Only an HR Manager
D. Only the assigned to person
C. Only an HR manager
