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What must be done to automatically move attachments from an HR case into the Document repository?
A. Select the Automatically Move Attachment box on the Retention policy
B. Select the Automatically Move Attachment box on the Document type
C. Select the Automatically Move Attachment box on the HR Service
D. There is no way to automatically move attachments into the repository
B. Select the Automatically Move Attachment box on the Document type
How can HR prevent an employee document, for example, a disciplinary report, from being visible to the employee in their Employee Center profile?
A. There is no way to prevent employees from seeing their documents
B. Deselect the Employee access box on the Document type form
C. Deselect the Visible to employee box on the HR Service form
D. Check the Employee access box on the Document type form
B. Deselect the Employee access box on the Document type form
If the customer wants to use the HR Integrations Framework to create custom Spokes for HR integrations, which of the following is required?
A. Integration Hub Basic
B. HR Core
C. ITSM Enterprise
D. Integration Hub Enterprise
D. Integration Hub Enterprise
A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.
Which of these is the best method to use to ensure the activities are triggered in the appropriate order?
A. Create a new lifecycle event for each of the dependent items
B. Create separate trigger conditions for each of the dependent activities
C. Create activity containers for the dependent items
D. Create separate activity sets for each of the dependent activities
C. Create activity containers for the dependent items
What are the major HR Service Catalog components (Choose four.)
A. HR Template
B. Assignment Group
C. HR Catalog Item
D. Matching Rule
E. Record Producer
F. HR Service
G. HR Profile
A. HR Template
C. HR Catalog item
E. Record producer
F. HR service
When does the platform assign a Client Role to a user?
A. Client Roles must be manually added to each employee record
B. When an HR Profile is created or modified for the employee
C. Client Roles are automatically added with Group membership
D. When a User record is created for the employee
B. When an HR Profile is created or modified for the employee
How can HR Tasks be marked as optional?
A. Set Optional to True on the HR Task Template
B. Set Optional to True on the Activity Set
C. Tasks cannot be optional
D. Set Optional to True on the HR Case form
A. Sep optional to True on the HR task template
HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)
A. Change Layout
B. Delete Content
C. Modify Layout
D. Add Content
E. Add Layout
A. Change layout
D. Add content
The Template field referenced on the HR Service record is used to do what?
A. Populate fields on the HR Case record
B. Filter who can access the HR Service
C. Create pre-configured responses HR professionals can use
D. Make the HR Service accessible on the Employee Service Center
A. Populate fields on the HR Case record
How can fields for a specific HR Service be displayed on the New Case Creation page?
A. HR Service-specific fields cannot be added to the New Case Creation page
B. Using the Case Creation Service Configurations
C. Using the Case Options field on the HR Service
D. Using the HR Criteria module
B. Using the Case Creation Service Configurations
Which table is considered the core table for all HR Case records?
A. Skill [cmn_skill]
B. Incident [incident]
C. HR Task [sn_hr_core.task]
D. HR Case [sn_hr_core_case]
E. HR Profile [sn_hr_core_profile]
D. HR Case [sn_hr_core_case]
In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.
If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. KB Reader [sn_hr_core.kb_reader]
D. KB Writer [sn_hr_core.kb_writer]
A. HR Admin [sn_hr_core.admin]
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
A. The HR Criteria on the HR Service
B. The HR Criteria on the Response Template record
C. The table and conditions on the Response Template record
D. The User Criteria on the HR Service
C. The table and conditions on the Response Template record
What does the employees utilize when submitting a self service request to the HR Organization?
HR catalog
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?
A. User Admin [user_admin]
B. User Writer [user_writer]
C. User Reader [user_reader]
D. HR User Admin [hr_user_admin]
A. User Admin [user_admin]
