HR Flashcards
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
B. Upload File
D. User Criteria
F. HR Profiles
G. HR Criteria
How many User Criteria Records may be applied to a single KB or KB Article?
A. Only two
B. Only three
C. Unlimited
D. Only one
C. Unlimited
In the base ServiceNow instance, how are User Criteria used?
A. To control which users can access the HR Case application
B. To control what a user sees in the information and suggested reading widgets
C. To control read and write access to Knowledge bases and articles
D. To control which users can access the HR Service Portal
C. To control red and write access to knowledge bases and articles
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
A. Both are required.
B. Only HR Profile table is required in HR.
C. Neither are required.
D. Only the User table is required in HR.
A. Both are required
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
A. Matching Rules
B. Client Rules
C. ACLs
D. Escalation Rules
A. Matching rules
What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager]
B. HR Basic [sn_hr_core.basic]
What types of HR Document templates may be created in ServiceNow? (Choose two.)
A. Document Templates
B. Word document templates
C. PDF document templates
D. Text document templates
A. Document templates
C. PDF document templates
What defines an employee’s access to the HR Service Portal / Employee Service Center?
Client roles
In the HR Guided Setup Module, why are some tasks locked in the Task view?
they require a plugin to be activated first
Which of the following are examples of HR application scopes? (Choose four.)
A. Human Resources: COE
B. Human Resources: Core
C. Human Resources: Knowledge
D. Human Resources: Integrations
E. Human Resources: Lifecycle Events
F. Human Resources: Global
G. Human Resources: Service Portal
B. human resources: core
D. Human resources: Integration
E. Human resources: Lifecycle events
G. human resources: Service portal
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
By using user criteria
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
A. the activity must be manually closed by the HR professional
B. the Lifecycle Event will be canceled
C. the activity must be manually closed by the Subject person
D. the activity will be skipped
D. the activity will be skipped
The ServiceNow SIM methodology is based around what generic methodologies?
Agile and Waterfall
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
A. Checklist
B. Fulfiller Instructions
C. Lifecycle Event type
D. Record Producer
D. Record producer
HR Profiles may be created for multiple employees using conditions and criteria in which module?
Generate HR profiles
