HR 4 Flashcards
What role is required to access the modules in the HR Integrations application?
A. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]
B. HR Core Profile Reader [sn_hr_core.profile_reader]
C. Admin [admin]
D. HR Integrations Admin [sn_hr_integrations.admin]
D. HR integrations admin [sn.hr_integrations.admin]
vIn the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.
If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. KB Reader [sn_hr_core.kb_reader]
D. KB Writer [sn_hr_core.kb_writer]
A. HR Admin [sn_hr_core.admin]
In which module can the HR admin manage the HR email address for incoming HR requests?
A. HR Administration > Email Administration
B. System Properties > Email Setup
C. System Properties > Email Properties
D. HR Administration > Properties
D. HR administration > Properties
In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?
A. Twice per day using a scheduled job
B. Every 6 hours using a scheduled job
C. Once a day using a scheduled job
D. Immediately
B. Every 6 hours using a scheduled job
An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?
A. An Assignment Rule creates a list of possible assignees
B. A Matching Rule assigns the Case to a group
C. The Case must be manually assigned
D. An Assignment Rule assigns the Case to a group
D. An assignment rule assigns the case to a group
Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)
A. Manager Dashboard
B. Overview
C. Workforce Administration Dashboard
D. Onboarding Dashboard
E. Employee Relations Cases Dashboard
F. HR Case Dashboard
A. Manager dashboard
B. Overview
F. HR Case dashboard
ServiceNow has identified 3 maturity levels for an HR customer. What are they?
A. Managed Interactions, Self-Reliance, Smart Services
B. Managed Interactions, Self-Help, Advanced Services
C. No automation, Self-reliance, Smart Services
D. Managed Interactions, Self-Reliance, Automated Services
A. Managed interactions, Self reliance, Smart services
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
A. Employment type
B. Profile type
C. Employee type
D. User type
A. Employment type
What does the employees utilize when submitting a self service request to the HR Organization?
HR catalog
What is the primary purpose of HR Topic Categories?
A. They group common HR Services.
B. They group common HR templates.
C. They group common HR employees.
D. They group common HR Catalog Items
A. The group common HR services
What are the benefits of the HR application being scoped? (Choose three.)
A. Provides an additional layer of control over HR data.
B. Allows HR Admins to configure the HR application.
C. HR department has more autonomy to manage all aspects of HRSD.
D. Allows the System Administrator complete control.
E. HR department has full control of the global application.
A. Provides an additional layer of control over HR data.
B. Allows HR Admins to configure the HR application.
C. HR department has more autonomy to manage all aspects of HRSD.
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?
A. User Admin [user_admin]
B. User Writer [user_writer]
C. User Reader [user_reader]
D. HR User Admin [hr_user_admin]
A. User Admin [user_admin]
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
A. The HR Criteria on the HR Service
B. The HR Criteria on the Response Template record
C. The table and conditions on the Response Template record
D. The User Criteria on the HR Service
C. The table and conditions on the Response template record
At what level is User Criteria set to control who can read and edit knowledge articles?
A. In either the Knowledge Base or Article.
B. In the Knowledge Article only.
C. In the User record.
D. In the Knowledge Base only.
A. In either the knowledge base or article
How many COE’s may be associated with an HR service?
1
