HR 2 Flashcards
User authentication and Instance restriction are examples of what type of security?
platform access
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case.
In this situation, who is able to generate an HR document for the Case?
A. Any HR professional
B. Only an HR Admin
C. Only an HR Manager
D. Only the assigned to person
C. Only an HR manager
When does the HR Template populate information on the HR Case form?
A. When the Opened for person is selected
B. When the Assignment group is selected.
C. When the HR Case Type is selected.
D. When the HR service is selected on the HR Case Creation form.
D. when the HR service is selected on the HR case creation form
The HR Profile table is used to track information for what Employment types? (Choose three.)
A. Other
B. Potential Employee
C. Full Time Employee
D. Temporary Employee
E. Spouse
F. Contractor
C. Full time employee
D. Temporary employee
F. Contractor
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
A. when the HR plugins are installed, the necessary HR roles are added to the Admin role
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
The status of the associated record on the Application restricted caller access list must be set to allowed
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
A. Properties
B. Gauges
C. Dashboards
D. Lists
E. Overviews
F. Forms
A. Properties
D. Lists
F. Forms
What method needs to be invoked from MatchingRuleProcessor class?
ProcessAndGetCandidates
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
A. HR Service and HR Template.
B. HR Service, HR Template, and Record Producer.
C. HR Service
D. HR Service, HR Template, Record Producer, and Lifecycle event type.
C. HR Service
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
A. Contextual Search configuration
B. HR Service configuration
C. HR Criteria configuration
D. Knowledge Management configuration
A. contextual search configuration
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
HR Service, Topic Detail, Topic Category, COE.
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
A. read and contribute articles
B. read articles, but not contribute
C. can neither read nor contribute articles
D. contribute, but not read articles
B. Read articles, but not contribute
How does ServiceNow know which HR Template to use on an HR Case?
A. The HR Template is referenced on the HR Service record.
B. The HR Template is referenced on the record producer form.
C. Each COE has a specific HR Template.
D. The HR Template is selected directly on the Catalog item.
A. the HR template is referenced on the HR service record
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
A. The HR Profile stores the employee’s assigned delegates.
B. The HR Profile includes group membership information.
C. The HR Profile includes employee organizational information like Colleagues.
D. The HR Profile stores login credential information.
E. The HR Profile may include employee marital status.
F. The HR Profile is intended to store confidential employee data that is pertinent for HR.
A. The HR Profile stores the employee’s assigned delegates.
E. The HR Profile may include employee marital status.
F. The HR Profile is intended to store confidential employee data that is pertinent for HR.
If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?
A. Drastic
B. Low
C. Major
D. Nominal
A. Drastic
