Strategic Planning

Question 1

Strategic Information Management Plan research themes

Answer 1

Methods
Process
Factors
Org impact
Evaluation (quant)

Question 2

SISP models

Answer 2

Organizational pull
Tech Push
Component alignment (complex, difficult)

Question 3

Objectives (goals)

Answer 3

SMART

Question 4

Multi-Criteria Decision analysis

Answer 4

weighted and ranked (Systematic)

Question 5

Managing meetings

Answer 5

Facilitator
Time-keeper
Scribe

Parkinson’s law- work expands to occupy time allotted

Question 6

effective communication

Answer 6

right format
right time
right audience
right impact

Question 7

poor communication is the major root cause of errors and delays in healthcare

Answer 7

TJC
30% of verbal communication is understood as intended by receiver

Successful communication– effective and intended meaning is preserved

Question 8

verbal communication is

Answer 8

body language #1
tone of voice #2
7 % the words you use

Question 9

Media Richness Theory

Question 10

Inverted pyramid method of written communication

Answer 10

Important info at top

Question 11

VARK MODEL of individual learning

Answer 11

Visual
Aural
Read/write
Kinesthetic (hands on)

Question 12

Kirkpatrick model of learning

Answer 12

4<—1
Results, behavior, learning, reaction