Building Effective Healthcare teams Flashcards
Three common approaches to Group Decision Making are
Nominal Group Technique,
Consensus Mapping,
Delphi Method
Tuckman Model of Group Development
Forming, Storming, Norming, and Performing
full encode-decode cycle of the Basic Communication Model
similar to HL7 messaging
acknowledgment and feedback messages
Tuckman Ladder
5 stages of team development
Norming- team members begin to adjust their work habits and behaviors to accommodate those of other team members. Trust between team members typically begins in this phase
Nominal group decision making method
multi-voting to choose the highest-ranked option for a single decision
ie. Delphi
Rich channel of communication
face to face live, real time audio/visual, two-way communication
very effective for presentations to groups
Two of the biggest advantages of colocation teams
meet in the same physical space
Theories of motivation that may help determine the best reward system
financial (tangible) rewards are commonly distributed
intangible rewards (opportunities for growth, new challenges) are sometimes far more valuable and long lasting in effect
small rewards given periodically throughout a project are more effective than one large one at the end.
Employee motivation is directly related to the impact of the reward or recognition given, and rewards should be given for completion of work as well as for desirable behavior.
Responsibility Assignment Matrix (RAM)
RACI indicates the level of responsibility that individual team members have for specific activities in a project.
Responsible, Accountable, Consult, Inform
Planning education and training for both non-clinical and clinical users is a critical component of any Communication Program for Clinical Information Systems Implementation
“just in time” to imprint new learning but not disruptive to workflow
