steps managers should take to lead successful change

Question 1

John P Kotter

Answer 1

created an 8 step model which provides a structured approach to leading successful change within organisations

Question 2

steps outlined by Kotter

Answer 2

1) create a sense of urgency for change
2) build a guiding coalition
3) form a strategic vision
4) communicate the vision
5) empower action
6) create quick wins
7) build on the change
8) make it stick

Question 3

1) create a sense of urgency for change

Answer 3

• convince people that change is necessary

challenge:
- overcoming a culture of compliance = challenging as some employees may resist change if they perceive current state as satisfactory

Question 4

2) build a guiding coalition

Answer 4

• assemble a team of influential individuals to lead the change
• ensure coalition has a shared vision and commitment to the change
  challenges:
• existing power dynamics or resistence from key individuals can hinder the formation of a unified coalition

Question 5

3) form a strategic vision

Answer 5

• develop a clear vison of the future
• create strategies aligned with the vision
  challenges:
  resistance may occur if the vision is not understood or seems unattainable

Question 6

4) communicating the vision

Answer 6

clearly communicate the vision throughout the organization
challenges:
- inadequate communication is a common pitfall. leaders may think they communicated the vision clearly but different stakeholders may interpret it differently

Question 7

5) empower action

Answer 7

remove obstacles and empower employees to take action
- encourage risk taking
challenges:
giving employees the authority to act can be met with resistance from those who prefer the status quo or fear the unknown

Question 8

6) create quick wins

Answer 8

create visible short-term successes that align with the overall vision
- celebrating achievements boosts morale
challenges:
identifying and achieving quick successes is challenging and failure to do so = demotivation

Question 9

7) build on the change

Answer 9

reinforce and build upon successful changes
challenges:
declaring victory too soon or not reinforcing the changes and lead to relapse of bad habbits

Question 10

8) make it stick

Answer 10

change becomes part of organisational culture
- reinfoce new behaviours, values and paractices to prevent return to old ways
challenges:
- sustaining change over long time is difficult.
- organsation may revert to old patterns unless new approaches are deeply ingrained.