Stakeholder Management Flashcards
What is the process of stakeholder management?
Identify Stakeholders
Plan Stakehoders Management
Manage Stakeholder Engagement
Control Stakeholder Engagement
What is the key ouptut of the identify Stakeholders process?
Stakeholders register
What is the key output of the Plan Stakeholder Management process?
Stakeholders management plan
What are the key outputs of the Manage Stakehoders Engagement process?
Issue log
Change Request
Updates to project management plan and project documents
Lesson learned (part of updates to organizational process assets)
What are the key outputs of the Control Stakeholder Engagement process?
Change requests
Work performance information
Updates to project management plan and project documents
Lesson learned (part of updates to organizational process assets)
What should the project manager do with stakehoders throughtout the project?
Identify all of them
Determine their requirements
Determine their expectations
Determine their interest and influence
Plan how to manage them
Plan how to communicate with them
Manage their expectation, influence and engagement
Control communications and stakeholder engagement
What are stakeholder expectations?
Beliefs (or mental pictures of) the future
Some expectations will become requirements
Why is it important to identify all stakeholders as early as possible on a project?
Stakeholders discovered late in the project will likely request changes, which can lead to delays
What does stakeholders analysis involve?
Identifying stakeholders, analyzing their impact and influence on the project and identifying ways to manage those impacts
What information about stakehoders might be included in a stakeholder register?
Name an ttle
Contact information
Department and supervisor
Roles and responsibilities
Major requirements and expectations
Impact and influence
Classifications
Why is it important to build good relationship with stakehoders?
Close relationships with stakeholders can provide an early warning system for problems on project
Describe the difference levels of stakehoders engagement
Unware
Resistant
Neutral
Supportive
Leading
What might be documented in a stakehoder management plan?
Existing and desired levels of engagement for stakeholders
Details about how stakeholders will be involved in the project
How and why specific project information will be distributed to stakeholders
Guidelines for evaluating how well the plan is meeting the needs of stakeholders and the project
How communication will be used to help manage stakeholders engagement and expectations
How does the stakeholders management plan differ from the communication management plan when it comes to documenting communication requirements?
The communication management plan emphasizes the details about the technology, methods, and models of communication - the how of communication
The stakeholders management plan explains the why of communications- why stakeholders need to receive certain information, and how the sharing of that information will help in stakeholder management
