Communications Management

Question 1

What is the process of communications management?

Answer 1

Plan Communication Management

Manage Communications

Control Communications

Question 2

What is the key output of the Plan Communications Management process?

Answer 2

communication management plan

Question 3

What are the key output of the Manage Communication process?

Answer 3

Project communications

Updates to project management plan and project documents

Updates to organizational process assets

Question 4

What are the key inputs to Control Communications?

Answer 4

Project management plan

Project communications

Issue log

Work performance data

Organizational process assets

Question 5

What are the key outputs of the Control Communication process?

Answer 5

Work performance information

Change requests

Updates to project management plan and project documents

Updates to organizational process assets

Question 6

How should communication flow on a project?

Answer 6

To the customers, sponsor, functional managers, team members, other stakeholders, other project managers, and to other projects.

Question 7

Describe the basic communication model.

Answer 7

Communication consist of 3 three parts:
a sender, a message, and a receiver

Each message is encoded by the sender and decoded by the receiver

Factor that effect the way the receiver decodes
a message are called noise, and include environment, experience and language

Question 8

What are the components of effective communication?

What are the components of effective listening?

Answer 8

Effective communication:

• Nonverbal communication
• Paralingual communcation
• Words

Effective listening

• Active listening
• Giving feedback

Question 9

What is paralingual communication?

Answer 9

Pitch and tone of voice

Question 10

What are the four types of communication?

Answer 10

Formal written

Formal verbal

Informal written

Informal verbal

Question 11

Define interactive, push, and pull communication methods.

Answer 11

Interactive: The sender provides the information and recipients receive and respond to it.

Push: The sender provides the information but does not expect feedback on that information

Pull: The sender places the information in a central location and recipients are responsible for retrieving it

Question 12

How much of their time do project managers spend communicating?

Answer 12

90%

Question 13

What are some examples of communication technology?

Answer 13

Face-to-face interactions
Telephone
Fax
Mail
Instant messaging
E-mail

Question 14

What are the communication blockers that can get in the way of communicating?

Answer 14

Noisy surroundings
Distance
Improper encoding
Negative statements
Hostility
Language
Culture

Question 15

What are some rules of effective meeting?

Answer 15

• Set a time limit, and keep to it.
• Schedule in advance
• Meet with the team regularly, but not too often
• Have a purpose for each meeting
• Create an agenda with team input
• Distribute agenda in advance, and stick to it
• Let people know their responsibilities in advance
• Bring the right people together
• Lead the meeting with a set of rules
• Assign deliverables and time limits for assignment resulting from meetings
• Publish the meeting minutes

Question 16

What is the formula for communication channels?

Answer 16

N (N-1) / 2

Question 17

Name some of the different types of performance reports

Answer 17

Status report
Progress report
Trend report
Forecasting report
Variance report
Earned value report
Lesson learned documentation