Human Resources Management Flashcards
What is the process of human resource management?
Plan Human Resource Management
Acquire Project Team
Develop Project Team
Manage Project Team
What are the key output of the Plan Human Resource Management process?
Human resource management plan
What are the key output of the Acquire Project Team process?
Project staff assignments
Resource calendars
Updates to projects management plans
What is the key output of Develop Project Team process
Team performance assessments (evaluating team effectiveness)
What is the key output of the Manage Project Team process?
Change requests
What are some the key responsibilities of the sponsor on a project?
Provide information regarding the initial scope of the project
Issue the charter
Provide funding
May dictate dates
Approve the final project management plan
Approve or reject changes or authorize a change control board
Be involved in risk management
What are some key responsibilities of the team on a project?
Identify requirement, constraints, and assumptions
Create the work breakdown structure and help with project planning
Estimate activities
Participate in risk management
Complete activities
Comply with quality and communication plan
Recommend changes to the project
What are some key responsibilities of the stakeholders on a project?
Stakeholders may help:
- identify requirement and constraints
- plan the project
- approve changes
- Perform the risk management process
What are some key responsibilities of functional managers on a project?
Participate in planning
Approve the final project management plan
Approve the final schedule
Assist with problems related to team members performance
Manage activities that happen within their functional area
What are the key elements of a human resource management plan?
When and how human resource requirements will be met
Role and responsibilities
Project organization charts
Staffing mananagement plan
What is included in a staffing management plan?
Staff acquisition plan
Resource calendars
Staff release plan
Staff training needs
Recognition and rewards
Compliance
Safety
What are some of the different type of project team?
Dedicated
Part-time
Partnership
Virtual
What are some of the key activities
involved in developing the project team?
Hold team building activities throughout the project
Use personnel assessment tools to learn about the team
members
Obtain and provide training where needed
Establish ground rules
Give recognition and rewards
Conduct team performance assessments
What are some key activities involved in managing a project team?
Use negotiation and leardership skills
Observe what is happening
Use an issue log
Keep in touch
Conduct project performance appraisals
Be a leader
Actively look for and help resolve conflicts that the team members cannot resolve on their own
What is a team performance assessment?
An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team
What are the different types of power?
Formal (legitimate)
Reward
Penalty ( coercive)
Expert
Referent
What are some of the different types of
leadership and management styles?
Directing Delegating
Facilitating Bureaucratic
Coaching Charismatic
Supporting Democratic (participative)
Autocratic Laisser-faire
Consultative Analytical
Consultative-Autocratic Driver
Consensus Influencing
List the most common sources of conflict on projects,in order of most to least common.
- Schedules
- Project Priorities
- Resources
- Technical opinions
- Administrative procedures
- Cost
- Personality
Name some conflict resolution techniques.
Collaborating (problem solving)
Compromising ( reconciling)
Withdrawal (avoidance)
Smoothing (accommodating)
Forcing (directing)
Define collaborating (problem solving).
Define compromising (reconciling).
Collaborating: Openly discussing
difference and incorporating multiple
viewpoints to achieve consensus (a win-win solution)
Compromising: Finding an outcome that brings some degree of satisfaction to all parties involved ( a lose-lose solution)
Define withdrawal (avoidance).
Define smoothing (accommodating).
Define forcing (directing).
Withdrawal : Postponing a decision or avoiding the problem.
Smoothing: Emphasizing agreement rather than differences of opinion
Forcing: Pushing one viewpoint at the expense of another (a win-lose solution)
What are some the project manager’s human resources responsibilities?
Determine need resources
Negociate for optimal available resources
Create a project team directory
Create project-related job descriptions for team members
Make sure roles and responsibilities are clear
Ensure team members obtain needed training
Create recognition and reward systems
Create a human resource management plan
What are project performance appraisal?
Evaluation of the performance of individual team members
What is an issue log?
A record that lists the project issues, their causes and impacts on the project, the person(s) responsible for resolving each issue, the issue status, and target resolution dates.
What is Maslow’s theory about needs?
Maslow’s hierarchy of needs states that people are motivated according to the following hierarchy of needs:
- Self-actualization
- Esteem
- Social
- Safety
- Physiological
What theories of management does McGregor describe?
Theory X: Managers who accept this theory believe that people needs to be constantly watched and micromanaged
Theory Y: Managers who accepts this theory believe that people want to achieve and can direct their own efforts without supervision
What does Herzberg’s theory describe?
The effect of hygiene factors and motivating agents on motivation
Hygiene factors: working condition, salary, personal life, work relationships, security, status, etc.
Motivating agents: responsibility, self-actualization, professional growth, recognition, etc…
What is McClelland’s theory of needs?
McClelland says that each person is most motivated by one of the three needs:
- Achievement
- Affiliation
- Power
What are the stages of team formation and development?
Forming Storming Norming Performing Adjourning
What is multi-criteria decision analysis?
Using a set of criteria (such as
availability, cost, experience, location, skill set, knowledge, or training) to evaluate potential team members
What is the “halo effect”?
The tendency to rate people high or low on all factors because of a high or low rating on a specific factor (for example, the tendency to assume that a team member will be a great project manager because she completes all her assigned activities on time)
