Human Resources Management

Question 1

What is the process of human resource management?

Answer 1

Plan Human Resource Management

Acquire Project Team

Develop Project Team

Manage Project Team

Question 2

What are the key output of the Plan Human Resource Management process?

Answer 2

Human resource management plan

Question 3

What are the key output of the Acquire Project Team process?

Answer 3

Project staff assignments

Resource calendars

Updates to projects management plans

Question 4

What is the key output of Develop Project Team process

Answer 4

Team performance assessments (evaluating team effectiveness)

Question 5

What is the key output of the Manage Project Team process?

Answer 5

Change requests

Question 6

What are some the key responsibilities of the sponsor on a project?

Answer 6

Provide information regarding the initial scope of the project

Issue the charter

Provide funding

May dictate dates

Approve the final project management plan

Approve or reject changes or authorize a change control board

Be involved in risk management

Question 7

What are some key responsibilities of the team on a project?

Answer 7

Identify requirement, constraints, and assumptions

Create the work breakdown structure and help with project planning

Estimate activities

Participate in risk management

Complete activities

Comply with quality and communication plan

Recommend changes to the project

Question 8

What are some key responsibilities of the stakeholders on a project?

Answer 8

Stakeholders may help:

• identify requirement and constraints
• plan the project
• approve changes
• Perform the risk management process

Question 9

What are some key responsibilities of functional managers on a project?

Answer 9

Participate in planning

Approve the final project management plan

Approve the final schedule

Assist with problems related to team members performance

Manage activities that happen within their functional area

Question 10

What are the key elements of a human resource management plan?

Answer 10

When and how human resource requirements will be met

Role and responsibilities

Project organization charts

Staffing mananagement plan

Question 11

What is included in a staffing management plan?

Answer 11

Staff acquisition plan

Resource calendars

Staff release plan

Staff training needs

Recognition and rewards

Compliance

Safety

Question 12

What are some of the different type of project team?

Answer 12

Dedicated

Part-time

Partnership

Virtual

Question 13

What are some of the key activities

involved in developing the project team?

Answer 13

Hold team building activities throughout the project

Use personnel assessment tools to learn about the team
members

Obtain and provide training where needed

Establish ground rules

Give recognition and rewards

Conduct team performance assessments

Question 14

What are some key activities involved in managing a project team?

Answer 14

Use negotiation and leardership skills

Observe what is happening

Use an issue log

Keep in touch

Conduct project performance appraisals

Be a leader

Actively look for and help resolve conflicts that the team members cannot resolve on their own

Question 15

What is a team performance assessment?

Answer 15

An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team

Question 16

What are the different types of power?

Answer 16

Formal (legitimate)

Reward

Penalty ( coercive)

Expert

Referent

Question 17

What are some of the different types of

leadership and management styles?

Answer 17

Directing Delegating
Facilitating Bureaucratic
Coaching Charismatic
Supporting Democratic (participative)
Autocratic Laisser-faire
Consultative Analytical
Consultative-Autocratic Driver
Consensus Influencing

Question 18

List the most common sources of conflict on projects,in order of most to least common.

Answer 18

1. Schedules
2. Project Priorities
3. Resources
4. Technical opinions
5. Administrative procedures
6. Cost
7. Personality

Question 19

Name some conflict resolution techniques.

Answer 19

Collaborating (problem solving)

Compromising ( reconciling)

Withdrawal (avoidance)

Smoothing (accommodating)

Forcing (directing)

Question 20

Define collaborating (problem solving).

Define compromising (reconciling).

Answer 20

Collaborating: Openly discussing
difference and incorporating multiple
viewpoints to achieve consensus (a win-win solution)

Compromising: Finding an outcome that brings some degree of satisfaction to all parties involved ( a lose-lose solution)

Question 21

Define withdrawal (avoidance).

Define smoothing (accommodating).

Define forcing (directing).

Answer 21

Withdrawal : Postponing a decision or avoiding the problem.

Smoothing: Emphasizing agreement rather than differences of opinion

Forcing: Pushing one viewpoint at the expense of another (a win-lose solution)

Question 22

What are some the project manager’s human resources responsibilities?

Answer 22

Determine need resources

Negociate for optimal available resources

Create a project team directory

Create project-related job descriptions for team members

Make sure roles and responsibilities are clear

Ensure team members obtain needed training

Create recognition and reward systems

Create a human resource management plan

Question 23

What are project performance appraisal?

Answer 23

Evaluation of the performance of individual team members

Question 24

What is an issue log?

Answer 24

A record that lists the project issues, their causes and impacts on the project, the person(s) responsible for resolving each issue, the issue status, and target resolution dates.

Question 25

What is Maslow’s theory about needs?

Answer 25

Maslow’s hierarchy of needs states that people are motivated according to the following hierarchy of needs:

• Self-actualization
• Esteem
• Social
• Safety
• Physiological

Question 26

What theories of management does McGregor describe?

Answer 26

Theory X: Managers who accept this theory believe that people needs to be constantly watched and micromanaged

Theory Y: Managers who accepts this theory believe that people want to achieve and can direct their own efforts without supervision

Question 27

What does Herzberg’s theory describe?

Answer 27

The effect of hygiene factors and motivating agents on motivation

Hygiene factors: working condition, salary, personal life, work relationships, security, status, etc.

Motivating agents: responsibility, self-actualization, professional growth, recognition, etc…

Question 28

What is McClelland’s theory of needs?

Answer 28

McClelland says that each person is most motivated by one of the three needs:

• Achievement
• Affiliation
• Power

Question 29

What are the stages of team formation and development?

Answer 29

Forming
Storming
Norming
Performing
Adjourning

Question 30

What is multi-criteria decision analysis?

Answer 30

Using a set of criteria (such as

availability, cost, experience, location, skill set, knowledge, or training) to evaluate potential team members

Question 31

What is the “halo effect”?

Answer 31

The tendency to rate people high or low on all factors because of a high or low rating on a specific factor (for example, the tendency to assume that a team member will be a great project manager because she completes all her assigned activities on time)