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My CAPM > Stakeholder > Flashcards

Stakeholder Flashcards

1
Q

processes in stakeholder

A
  1. identify stakeholders
  2. plan stakeholder engagement
  3. manage stakeholder engagement
  4. monitor stakeholder engagement
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2
Q

activities of identification, prioritization, and engagement should be review and updated routinely, at least when:

A
  1. project moves through different phases
  2. current stakeholder is no longer involved or new stakeholders
  3. significant changes in the org or wider stakeholder community
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3
Q

identify stakeholders

A

identifying stakeholders REGULARLY and analyzing and documenting relevant info regarding their:
interests, involvement, inter-dependencies, influence and potential impact on project success

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4
Q

identify stakeholders

benefit

A

enable the project team to identify the appropriate focus for engagement of each stakeholder or group of stakeholders

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5
Q

identify stakeholders

input

A

project charter
business case and benefits mt plan
comm mt plan
stakeholder eg plan

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6
Q

identify stakeholders

TT

A

EDDDM

stakeholder analysis

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7
Q

identify stakeholders

output

A

stakeholder register

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8
Q

brainstorming and brain writing

A

elicits input from groups

a refinement of braining storming

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9
Q

stakeholder analysis

A

a list of stakeholder and relevant info such as:

interest, rights, ownership, knowledge, contribution

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10
Q

data representation in identify stakeholder process

A

stakeholder mapping/representation methods, including: power/interest grid, etc

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11
Q

plan stakeholder engagement

A

develop approaches to involve stakeholders based on their needs, interests, and potential impact

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12
Q

plan stakeholder engagement

benefit

A

it provides an actionable plan to interact effectively with stakeholders

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13
Q

plan stakeholder engagement

input

A

project charter
resource mt plan
comms mt plan
risk mt plan

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14
Q

stakeholder register

A

A typical register includes the stakeholder name, level of interest in the project, level of impact on the project, and strategies to gain support or minimize negative impact

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15
Q

plan stakeholder engagement

TT

A

EDDDDM
data analysis: root cause analysis
decision making: prioritization/ranking
data Representation: stakeholder engagement assessment matrix

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16
Q

decision making: prioritization/ranking

A

A decision making technique used to prioritize and

rank stakeholders based on interest and influence

17
Q

stakeholder engagement assessment matrix

A

compare the current and desired level of stakeholder engagement.
The objective is to have the C (current) and D (desired) in the same cell for each stakeholder.
The closing of the gap is an essential element of monitoring stakeholder engagement.

18
Q

levels of stakeholder engagement

A

unaware, resistant, neutral, supportive, leading

19
Q

Manage Stakeholder Engagement

A

communicate and work with stakeholders to meet their needs and expectations, address issues and foster stakeholder involvement.

20
Q

Manage Stakeholder Engagement

benefit

A

allows PM to increase support and minimize resistance from stakeholders

21
Q

Manage Stakeholder Engagement

inputs

A 
comms mt plan
risk mt plan
stakeholder eg plan
change mt plan
Docs: issue log, change log, stakeholder register
22
Q

Manage Stakeholder Engagement

TT

A

comms skills: feedback
interpersonal and team (observation/conversation)
ground rules

23
Q

Observation/Conversation

A

technique used to ensure awareness of any changes in the work and attitudes of team members and stakeholders

24
Q

ground rules

A

defined in the team charter; set the expected behavioral for team members and other stakeholders with regard to stakeholder engagement

25
Q

Manage Stakeholder Engagement

outputs

A 
change requests
PMP and doc updates: 
comms mt plan
stakeholder engagement plan
stakeholder register
26
Q

Monitor Stakeholder Engagement

A

monitor stakeholder relationships and tailoring strategies for engaging stakeholders
through modification of engagement plans and strategies.

27
Q

Monitor Stakeholder Engagement

benefit

A

maintains the efficiency and effectiveness of stakeholder engagement activities

28
Q

Monitor Stakeholder Engagement

input

A

comms mt plan
resource mt plan
stakeholder eg plan
WPD

29
Q

Monitor Stakeholder Engagement

TT

A

stakeholder analysis
stakeholder engagement assessment matrix
active listening

30
Q

active listening

A

Active listening is a technique that requires the listener
to concentrate on the message conveyed by the
speaker, then to repeat or paraphrase the message to
confirm understanding

31
Q

Monitor Stakeholder Engagement

output

A

WPI
change requests
stakeholder eg plan

My CAPM (12 decks)

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