Stakeholder Flashcards
processes in stakeholder
- identify stakeholders
- plan stakeholder engagement
- manage stakeholder engagement
- monitor stakeholder engagement
activities of identification, prioritization, and engagement should be review and updated routinely, at least when:
- project moves through different phases
- current stakeholder is no longer involved or new stakeholders
- significant changes in the org or wider stakeholder community
identify stakeholders
identifying stakeholders REGULARLY and analyzing and documenting relevant info regarding their:
interests, involvement, inter-dependencies, influence and potential impact on project success
identify stakeholders
benefit
enable the project team to identify the appropriate focus for engagement of each stakeholder or group of stakeholders
identify stakeholders
input
project charter
business case and benefits mt plan
comm mt plan
stakeholder eg plan
identify stakeholders
TT
EDDDM
stakeholder analysis
identify stakeholders
output
stakeholder register
brainstorming and brain writing
elicits input from groups
a refinement of braining storming
stakeholder analysis
a list of stakeholder and relevant info such as:
interest, rights, ownership, knowledge, contribution
data representation in identify stakeholder process
stakeholder mapping/representation methods, including: power/interest grid, etc
plan stakeholder engagement
develop approaches to involve stakeholders based on their needs, interests, and potential impact
plan stakeholder engagement
benefit
it provides an actionable plan to interact effectively with stakeholders
plan stakeholder engagement
input
project charter
resource mt plan
comms mt plan
risk mt plan
stakeholder register
A typical register includes the stakeholder name, level of interest in the project, level of impact on the project, and strategies to gain support or minimize negative impact
plan stakeholder engagement
TT
EDDDDM
data analysis: root cause analysis
decision making: prioritization/ranking
data Representation: stakeholder engagement assessment matrix
decision making: prioritization/ranking
A decision making technique used to prioritize and
rank stakeholders based on interest and influence
stakeholder engagement assessment matrix
compare the current and desired level of stakeholder engagement.
The objective is to have the C (current) and D (desired) in the same cell for each stakeholder.
The closing of the gap is an essential element of monitoring stakeholder engagement.
levels of stakeholder engagement
unaware, resistant, neutral, supportive, leading
Manage Stakeholder Engagement
communicate and work with stakeholders to meet their needs and expectations, address issues and foster stakeholder involvement.
Manage Stakeholder Engagement
benefit
allows PM to increase support and minimize resistance from stakeholders
Manage Stakeholder Engagement
inputs
comms mt plan risk mt plan stakeholder eg plan change mt plan Docs: issue log, change log, stakeholder register
Manage Stakeholder Engagement
TT
comms skills: feedback
interpersonal and team (observation/conversation)
ground rules
Observation/Conversation
technique used to ensure awareness of any changes in the work and attitudes of team members and stakeholders
ground rules
defined in the team charter; set the expected behavioral for team members and other stakeholders with regard to stakeholder engagement
