Communication

Question 1

processes in comms

Answer 1

1. plan comm mt
2. manage comm
3. monitor comm

Question 2

dimensions of communication

formal

Answer 2

• reports
• formal meetings, meeting agenda and minutes,
• stakeholder briefings and presentations

Question 3

dimensions of communication

internal vs. external

Answer 3

internal: focus on internal stakeholders within the project and within the org.
external: focus on external stakeholders

Question 4

dimensions of communication
hierarchical focus
upward vs downward vs horizontal

Answer 4

the position of the stakeholder

upward: Communication up and down the organization
horizontal: with peers

Question 5

dimensions of communication

official vs. unofficial

Answer 5

official: annual reports, reports to regulators or gov.
unofficial: maintain profile and recognition, build strong relationships using flexible and often informal means

Question 6

dimensions of communication

written and oral

Answer 6

verbal and non-verbal

social media, media release

Question 7

5Cs of written comm

Answer 7

• correct grammar and spelling
• concise expression
• clear purpose direct to the needs of the reader
• coherent logical flow of ideas
• controlling flow of words

Question 8

Plan Communications Management

Answer 8

develop approach and plan for comm act based on stakeholders and proj needs

Question 9

Plan Communications Management

benefit

Answer 9

a documented approach to engage stakeholders

by presenting relevant info in a timely manner

Question 10

Plan Communications Management

inputs

Answer 10

• proj charter
• res mt plan
• stk eg plan
• stk register
• reqmt doc

Question 11

when is Communications plan performed

Answer 11

very early, during stk id and proj mt plan dev