Quality Flashcards
processes in quality management
PMC
- plan quality management
- manage quality
- control quality
two specific outputs in Q that are used by other knowledge ares - verified deliverables
output of control quality
input of verify scope
two specific outputs in Q that are used by other knowledge ares - quality report
output of manage quality
input of 5 processes
Definition of Quality
the degree to which a set of inherent characteristics fulfill requirements.
Total Quality Management
Deming
- Be proactive, not reactive
- Utilize leadership and accountability
- Measure improvement throughout the process
- continuous process improvement is key to TQM
Zero Defects
Crosby.
- Its goal is to meet quality requirements the first time and every time.
- It emphasizes prevention over inspection
Fitness for Use
Joseph Juran
the primary goal of determining and satisfying the real needs of the customer and stakeholders
Continuous Improvement (Kaizen)
proactive approach to development with the emphasis on making improvements throughout a process.
Gold Plating
providing more than what the customer requested
always avoid
Plan Quality Management
identify quality requirements/standard for the project and its deliveralbes
document how project will demostrate compliance with quality requirement and standard.
Plan Quality Management
key benefit
provide guidance and direction on how quality will be managed and verified
Plan Quality Management
input
- project charter
- PMP (requirement mt plan, rsk mt plan, scp baseline)
- proj doc
(requirements doc, RTM, risk register, stakeholder register)
