SOP: Threatening Phone Calls

Question 1

Remain calm and note any ______ _______ while listening to the caller.

Answer 1

Relevant Information

Question 2

Relevant Information:

The incoming ______ ______ on the display.

Answer 2

phone number

Question 3

Relevant Information:

Whether the caller sounds ____ or ___, has an _____________

Answer 3

male, female, accent

Question 4

Relevant Information:

Any _____ ________ or information indicating where the caller might be.

Answer 4

Background noise

Question 5

Relevant Information:

Exactly what threat is made such as to _____, ______ and _______ the threat may take place.

Answer 5

whom, when, where

Question 6

Depending on the level of the violence. Contact a ______, __________, or _______.

Answer 6

Supervisor, marshals, 911 (metro)

Question 7

If received a threatening phone call. Notify the comms supervisor at ______ or ______

Answer 7

0407, 0291