Software Troubleshooting

Question 1

Name 4 Common Software Problems

Answer 1

1. WI - FI keeps disconnecting
2. Computer Won’t Turn On
3. Blue Screen Of Death (BSOD)
4. “404” or page not found”

Question 2

What Is The Blue Screen Of Death?

Answer 2

A Blue Screen On a windows machine which usually signifies a fatal software error

Question 3

How Do You Fix Or Troubleshoot a Blue Screen of Death?

Answer 3

Download the windows associated debugger tool from windows’s website and boot it from a removable drive in the BIOS, and the issue should be resolved

Question 4

What can cause Missing DLL files?

Answer 4

DLL errors can be caused by buggy, out-of-date device drivers

Question 5

How Do You Troubleshoot Missing DLL files?

Answer 5

update the drivers for all of the hardware devices installed in your computer. Device drivers for OEM systems can be obtained from the system manufacturer’s website.

Question 6

How To Troubleshoot Apps That Wont Install (2 steps)

Answer 6

1. Turn Off The Anti Virus

2. If that does not fix it then proceed to download the windows troubleshooting tool for downloading

Question 7

3 steps to take when applications are running slowly?

Answer 7

1. . Kill the item in task manager
2. Then re open the application
3. If Still Problem Persisting Delete Application with all files and then re- install application

Question 8

List 3 Troubleshooting Tools

Answer 8

Windows Diagnostic Tools
Task Manager
Msconfig

Question 9

What Headings would a Log Sheet Have? (6)

Answer 9

1. Date and Time
2. Location
3. Device Number
4. Description of Fault
5. High/low Priority
6. What you’ve already tried