Software Troubleshooting Flashcards

1
Q

Name 4 Common Software Problems

A
  1. WI - FI keeps disconnecting
  2. Computer Won’t Turn On
  3. Blue Screen Of Death (BSOD)
  4. “404” or page not found”
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2
Q

What Is The Blue Screen Of Death?

A

A Blue Screen On a windows machine which usually signifies a fatal software error

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3
Q

How Do You Fix Or Troubleshoot a Blue Screen of Death?

A

Download the windows associated debugger tool from windows’s website and boot it from a removable drive in the BIOS, and the issue should be resolved

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4
Q

What can cause Missing DLL files?

A

DLL errors can be caused by buggy, out-of-date device drivers

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5
Q

How Do You Troubleshoot Missing DLL files?

A

update the drivers for all of the hardware devices installed in your computer. Device drivers for OEM systems can be obtained from the system manufacturer’s website.

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6
Q

How To Troubleshoot Apps That Wont Install (2 steps)

A
  1. Turn Off The Anti Virus

2. If that does not fix it then proceed to download the windows troubleshooting tool for downloading

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7
Q

3 steps to take when applications are running slowly?

A
  1. . Kill the item in task manager
  2. Then re open the application
  3. If Still Problem Persisting Delete Application with all files and then re- install application
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8
Q

List 3 Troubleshooting Tools

A

Windows Diagnostic Tools
Task Manager
Msconfig

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9
Q

What Headings would a Log Sheet Have? (6)

A
  1. Date and Time
  2. Location
  3. Device Number
  4. Description of Fault
  5. High/low Priority
  6. What you’ve already tried
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