Software Troubleshooting Flashcards
Name 4 Common Software Problems
- WI - FI keeps disconnecting
- Computer Won’t Turn On
- Blue Screen Of Death (BSOD)
- “404” or page not found”
What Is The Blue Screen Of Death?
A Blue Screen On a windows machine which usually signifies a fatal software error
How Do You Fix Or Troubleshoot a Blue Screen of Death?
Download the windows associated debugger tool from windows’s website and boot it from a removable drive in the BIOS, and the issue should be resolved
What can cause Missing DLL files?
DLL errors can be caused by buggy, out-of-date device drivers
How Do You Troubleshoot Missing DLL files?
update the drivers for all of the hardware devices installed in your computer. Device drivers for OEM systems can be obtained from the system manufacturer’s website.
How To Troubleshoot Apps That Wont Install (2 steps)
- Turn Off The Anti Virus
2. If that does not fix it then proceed to download the windows troubleshooting tool for downloading
3 steps to take when applications are running slowly?
- . Kill the item in task manager
- Then re open the application
- If Still Problem Persisting Delete Application with all files and then re- install application
List 3 Troubleshooting Tools
Windows Diagnostic Tools
Task Manager
Msconfig
What Headings would a Log Sheet Have? (6)
- Date and Time
- Location
- Device Number
- Description of Fault
- High/low Priority
- What you’ve already tried