Communication Skills (LO4) Flashcards
What Is Communication Skills?
the ability to communicate effectively with superiors, colleagues and staff is essential.
Is Personal Communication Face To Face?
Yes Personal Communication is Face To Face
What Are the 7 THEMES of Communication Skills?
- Convergence
- Hand Gestures
- Speaking (Verbal/Non Verbal)
- Visual
- Body Language
- Written
- Touch/ Sensory
“CHSVBWT”
Name The 7 TYPES of communication Skills?
- Interpersonal
- Questioning
- Verbal
- Written
- Non Verbal
- Barriers
- Appropriate Use Of Language
What Is Interpersonal Skills?
communication between people.
What Would Interpersonal Skills Be Used For In A Business?
Ability to effectively communicate to other colleagues.
The Potential Barriers Associated With Interpersonal Skills are?
Messages can be misinterpreted or not understood
What Is Questioning?
When trying to help people with IT problems or finding what’s required. Questioning can help should help to find the information needed.
OR Simply Asking Questions!
What would Questioning be used for in a business?
Ability to understand problems with computers
Potential Barriers associated with Questioning?
Avoid using closed questions when communication with other colleagues. Or can be seen as insulting
What Is Verbal Communication?
the extent to which he/she can comprehend meanings.
What Would Verbal Communication Be Used For in A Business?
Allows you to talk to customers/clients
Ability to talk to colleagues around the workplace.
Potential Barriers associated with Verbal Communication?
Hearing disabilities can lower verbal skills.
What Is Written Communication?
Communicating through the use of letters, numbers and symbols. Formal or informal should be considered.
What Would Written Communication Be Used For In A Business?
Ability to write formal/informal letters or emails effectively, server could be down so can’t use email effectively.
What Is Nonverbal Communication?
Using methods other than talking to communicate with other people.
What Would Nonverbal Communication Be Used For In A Business?
Looking smart when going for a job interview
OR
giving a presentation, not slouching when in meetings.
Potential Barriers associated with Nonverbal Communication?
Not having the ability to understand job roles or tasks.
What Is Barriers?
Ways which prevent the message from being given and received.
What would Barriers be used for in the workplace?
For Sarcasm or to hide the meaning of something that has been said
OR
Lots of people in one office creates background noise, not everyone may have the same ability of language.
The Potential Barriers Associated with Nonverbal Communication?
Staff members may have their headphones in so can’t hear
OR/AND
staff members may be deaf or blind which prevents communication.
What Is Appropriate Use Of Language?
Important to use language which suits your target audience and matches your purpose.
Give a workplace example of where you would use Appropriate Language
Presenting A New CRM to the client can be daunting and so a good vocab and formal language would be needed when addressing and speaking to clients.
The Potential Barriers Associated With Appropriate Use Of Language?
The inability of someone else to understand what type of language to use.
