Communication Skills (LO4)

Question 1

What Is Communication Skills?

Answer 1

the ability to communicate effectively with superiors, colleagues and staff is essential.

Question 2

Is Personal Communication Face To Face?

Answer 2

Yes Personal Communication is Face To Face

Question 3

What Are the 7 THEMES of Communication Skills?

Answer 3

1. Convergence
2. Hand Gestures
3. Speaking (Verbal/Non Verbal)
4. Visual
5. Body Language
6. Written
7. Touch/ Sensory

“CHSVBWT”

Question 4

Name The 7 TYPES of communication Skills?

Answer 4

1. Interpersonal
2. Questioning
3. Verbal
4. Written
5. Non Verbal
6. Barriers
7. Appropriate Use Of Language

Question 5

What Is Interpersonal Skills?

Answer 5

communication between people.

Question 6

What Would Interpersonal Skills Be Used For In A Business?

Answer 6

Ability to effectively communicate to other colleagues.

Question 7

The Potential Barriers Associated With Interpersonal Skills are?

Answer 7

Messages can be misinterpreted or not understood

Question 8

What Is Questioning?

Answer 8

When trying to help people with IT problems or finding what’s required. Questioning can help should help to find the information needed.

OR Simply Asking Questions!

Question 9

What would Questioning be used for in a business?

Answer 9

Ability to understand problems with computers

Question 10

Potential Barriers associated with Questioning?

Answer 10

Avoid using closed questions when communication with other colleagues. Or can be seen as insulting

Question 11

What Is Verbal Communication?

Answer 11

the extent to which he/she can comprehend meanings.

Question 12

What Would Verbal Communication Be Used For in A Business?

Answer 12

Allows you to talk to customers/clients

Ability to talk to colleagues around the workplace.

Question 13

Potential Barriers associated with Verbal Communication?

Answer 13

Hearing disabilities can lower verbal skills.

Question 14

What Is Written Communication?

Answer 14

Communicating through the use of letters, numbers and symbols. Formal or informal should be considered.

Question 15

What Would Written Communication Be Used For In A Business?

Answer 15

Ability to write formal/informal letters or emails effectively, server could be down so can’t use email effectively.

Question 16

What Is Nonverbal Communication?

Answer 16

Using methods other than talking to communicate with other people.

Question 17

What Would Nonverbal Communication Be Used For In A Business?

Answer 17

Looking smart when going for a job interview
OR
giving a presentation, not slouching when in meetings.

Question 18

Potential Barriers associated with Nonverbal Communication?

Answer 18

Not having the ability to understand job roles or tasks.

Question 19

What Is Barriers?

Answer 19

Ways which prevent the message from being given and received.

Question 20

What would Barriers be used for in the workplace?

Answer 20

For Sarcasm or to hide the meaning of something that has been said
OR
Lots of people in one office creates background noise, not everyone may have the same ability of language.

Question 21

The Potential Barriers Associated with Nonverbal Communication?

Answer 21

Staff members may have their headphones in so can’t hear

OR/AND
staff members may be deaf or blind which prevents communication.

Question 22

What Is Appropriate Use Of Language?

Answer 22

Important to use language which suits your target audience and matches your purpose.

Question 23

Give a workplace example of where you would use Appropriate Language

Answer 23

Presenting A New CRM to the client can be daunting and so a good vocab and formal language would be needed when addressing and speaking to clients.

Question 24

The Potential Barriers Associated With Appropriate Use Of Language?

Answer 24

The inability of someone else to understand what type of language to use.