Hardware Troubleshooting

Question 1

What is Hardware Troubleshooting?

Answer 1

Hardware troubleshooting is the process of reviewing, diagnosing and identifying operational or technical problems within a hardware device or equipment.

Question 2

What Does It Aim To Do?

Answer 2

It aims to resolve physical and/or logical problems and issues within a computing hardware.

Question 3

Name The 5 Steps In Identifying A Hardware Fault

Answer 3

1. Verify that a problem actually exists.
2. Isolate the cause of the problem.
3. Correct the cause of the problem.
4. Verify that the problem has been corrected.
5. Follow up to prevent future problems.

Question 4

What Is A Fault Log and why is it important?

Answer 4

A Fault Log is a register of all the problems associated with a piece of hardware (in this section)

It’s Purpose is to note previous problems with the piece of hardware and see if they re appear.

Question 5

Name The 3 Hardware Troubleshooting Tools?

Answer 5

1. Event Viewer
2. Self Diagnostic Tool
3. Diagnostic Software

Question 6

What Does A “Event Viewer” Do?

Answer 6

An Event Viewer is a windows utility software and it lets admin’s and users view event logs on the computer or remotely.

Question 7

What Does a Self Diagnostic Tool Do?

Answer 7

A Self Diagnostic Tool is one using your own initiative to identify and solve problems

Question 8

What Does Diagnostic Software Do?

Answer 8

A Diagnostic Program is used to examine the state or finding problems with hardware or operating system.

Question 9

Name 3 Out Of The 11 Tools For Troubleshooting?

Answer 9

1. Ipconfig
2. Blue Screen
3. POST

Question 10

What Does “Ipconfig” Do?

Answer 10

Ipconfig is a command line used in command prompt to control the network connection on Windows

Question 11

What Does Blue Screen Do?

Answer 11

Blue Screen Or STOP ERROR, is an error screen displayed on windows after a fatal system error

Question 12

What Does POST Do and what does it stand for?

Answer 12

POST = Power On Self Test
It is a testing sequence that a computers starting program runs to determine if the computer keyboard, RAM, HDD and other hardware are working properly

Question 13

What Is A PING Test?

Answer 13

A PING test is used to run for troubleshooting to know connectivity as well as response time, it checks if the pc is connected to the internet.