Small commutation

Question 1

Flashcard 1
Q: What is communication?

Answer 1

A: The process by which information is exchanged between a sender and receiver. Effective communication occurs when the right people receive the right information in a timely manner.

Question 2

Flashcard 2
Q: What are the main forms of communication?

Answer 2

A: Upward, downward, business, informal, and interpersonal.

Question 3

Flashcard 3
Q: What are the key components of interpersonal communication?

Answer 3

A: Sender, receiver, message, feedback, thinking, encoding, transmitting, perceiving, decoding, understanding.

Question 4

Flashcard 4
Q: What are common communication challenges?

Answer 4

A: Intended message vs. message sent, message sent vs. message received, message received vs. message understood.

Question 5

Flashcard 5
Q: How do men’s communication styles typically differ from women’s?

Answer 5

A: Men tend to discuss major events, be more direct, and focus on spoken words, while women often talk about daily life, provide details, and pay attention to nonverbal cues.

Question 6

Flashcard 6
Q: What channels of communication are mentioned?

Answer 6

A: Oral (in-person, word-of-mouth), nonverbal, and written (personal letter/memo, general letter/memo, email, video conferencing).

Question 7

Flashcard 7
Q: What factors can impact effective use of time in communication?

Answer 7

A: Being late, leaving meetings early, multitasking, and setting aside time for meetings.

Question 8

Flashcard 8
Q: What are some strategies for improving personal communication?

Answer 8

A: Take the time to communicate, be accepting of others, focus on problems not people, say what you feel, listen actively, and provide timely feedback.

Question 9

Flashcard 9
Q: What are some effective listening skills?

Answer 9

A: Stop talking, show interest, empathize, avoid excessive questions, eliminate distractions, keep an open mind, use appropriate nonverbal cues, and let the speaker finish.