Chapter 10 Attitudes, Job Satisfaction Key terms Flashcards
Job satisfaction
Overall contentment with one’s job.
Organizational commitment:
Emotional bond and identification with the organization.
Affective commitment:
Emotional bond and identification with the organization.
Continuance commitment:
Staying because the perceived cost of leaving is high.
Normative commitment
Staying out of a sense of obligation or moral duty.
Internal locus of control:
Belief that one’s own actions determine outcomes.
Social information processing theory:
Shaping attitudes and behaviors based on social cues at work.
Social learning theory
Learning by observing and imitating others.
Equity theory
Judging fairness by comparing inputs (effort) and outcomes (rewards).
Organizational justice:
Perceived fairness of workplace procedures and interactions.
Distributive justice:
Fairness of how rewards and resources are allocated.
Procedural justice:
Fairness of the processes used to make decisions.
Interactional justice:
Fairness in interpersonal treatment and communication.
Informational justice:
Quality and transparency of explanations provided during decisions
Interpersonal justice:
Respectful and dignified treatment in interactions.
Job rotation:
Moving employees through different jobs to broaden skills.
Job enlargement:
Increasing the number of tasks to add variety to a job.
Job enrichment:
Enhancing a job with more responsibilities and autonomy.
Job characteristics theory:
Framework suggesting jobs should offer variety, identity, significance, autonomy, and feedback to boost motivation.
Job Diagnostic Survey (JDS):
Tool for assessing core job characteristics that influence motivation.
Self-directed teams:
Groups empowered to manage tasks and make decisions autonomously.
Quality circles:
Small employee groups that collaboratively solve work-related problems.
Faces Scale:
A pictorial measure used to assess job satisfaction.
Job Descriptive Index (JDI):
Survey that measures various facets of job satisfaction.
Minnesota Satisfaction Questionnaire (MSQ):
Instrument for evaluating overall job satisfaction.
Job in General (JIG) Scale:
A broad measure of job satisfaction.
Organizational Commitment Questionnaire (OCQ):
Survey assessing the degree of employee commitment to the organization.
Organizational Commitment Scale (OCS)
Survey assessing the degree of employee commitment to the organization.
Organizational Commitment Scale (OCS):
Another measure used to gauge employee commitment.
Well pay:
Receiving competitive and adequate wages.
Financial bonus:
Extra monetary reward tied to performance.
Games:
Workplace activities designed to enhance engagement and morale.
Paid time off program (PTO):
Benefits allowing employees to take paid leave.
Person/organization fit:
The compatibility between an individual’s values and the organization’s culture.
Embeddedness:
The extent of an employee’s connections within the organization and community.
Organizational citizenship behaviors (OCBs):
Voluntary actions by employees that contribute positively to organizational functioning.
