Service-Specific Objections Flashcards
How do you ensure quality control?
We have a detailed checklist and conduct follow-ups to ensure satisfaction.
What happens if something is stolen or damaged?
While we’re currently in the process of getting insurance, our cleaners are vetted professionals that take every precaution to make sure your space is safe and respected.
Do you use eco-friendly cleaning products?
At the moment we do not, but if you have any of your own you’d prefer us to use, we’d be happy to do that.
Do your cleaners bring their own supplies?
Yes, unless you prefer us to use yours.
Can we customize the cleaning service to fit our needs?
Yes, absolutely! We offer flexible packages and can tailor the cleaning to your exact needs. Are there specific areas or services you’d like to focus on?
What if I need cleaning outside of business hours?
No problem! We can schedule cleanings during off-hours or on weekends.
Do you offer one-time cleanings, or is it only recurring service?
We offer both! You can schedule one-time cleanings or set up a recurring plan, depending on what works best for you.
How long does each cleaning session take?
It depends on the size of your space and the type of service you need. Typically, it takes 2 hours, but we can adjust based on your needs.
What’s included in the cleaning service?
Our standard service includes [list key areas: floors, windows, bathrooms, etc.]. We can also customize it based on what you need.
Do you offer deep cleaning or just basic cleaning?
We offer both! Would you like to go with deep cleaning over standard?
Can we request the same cleaner each time?
Yes, we assign the same cleaner for consistency.
How often do you recommend cleaning for an office like ours?
For an office, we typically recommend weekly or bi-weekly cleanings to keep the space looking fresh and professional. What would work best for your schedule?
Can we do a trial before committing to a contract?
Of course! We can give you a one-time discounted trial clean so you can see how we work before committing.
How do you handle special requests or last-minute cleanings?
We’re flexible! You can reach out, and we’ll do our best to accommodate last-minute requests or special instructions.
Do you provide emergency cleaning services?
Yes, we offer emergency cleanings when needed. Just let us know the situation, and we’ll prioritize it.
What happens if a cleaner cancels last minute?
If that happens, we’ll send a replacement cleaner immediately. We always ensure your cleaning needs are met.
How do you handle complaints or service issues?
If there’s an issue, just let us know within 24 hours, and we’ll address it right away.
Do you offer disinfection services for COVID or flu prevention?
Yes, we offer enhanced disinfection services, including high-touch areas and sanitization.
Do you have experience cleaning medical offices or specialized spaces?
While we haven’t yet cleaned medical offices or specialized spaces, our cleaners are highly adaptable and detail-oriented. We’re more than happy to follow any specific guidelines you provide.
What if my office has specific cleaning requirements?
We can accommodate any specific cleaning needs. Just let us know, and we’ll create a customized plan to meet them.
