General Objections Flashcards
Not interested.
Totally understand. Just out of curiosity, do you already have a cleaning service?
We already have a cleaning service.
Do you think there’s anything we could offer or do better that might make us a better fit?
We handle cleaning in-house.
Oh ok, I completely understand.
We don’t need cleaning services right now.
Oh, I understand. What about a professional deep clean? Has your office ever had something like that?
We’re happy with our current provider.
I understand. Would you like me to just send over more info in case you ever reconsider or need a backup?
We don’t have the budget for this.
I’d be happy to work out a price that fits within your budget. May I ask how much you’re looking for right now?
We don’t have time to discuss this.
I completely understand, what would be a better time to reach you?
Send me an email instead.
Sure thing:
1. Would I be adressing this to you?
2. And just so I can best address your needs, what would you say is the biggest issue with your current service that you’re trying to solve? Reliability, quality, cost, or something else?
3. And do you happen to know the square footage of the office, just so I can better tailor it to you.
Call me back later.
Sure, what would be the best time to reach you?
I’m too busy right now.
I completely understand, what would be a better time to reach you?
We don’t work with vendors we don’t know.
That’s fair, would you be open to a discounted trial clean to see if we’re a good fit?
I’ve never heard of your company.
Yes, that’s understandable. We’re a growing company focused on high-quality, reliable service, looking to serve businesses like yours.
We don’t make quick decisions on services like this.
I get that, I can give you some time to think it over. When would be a good time to follow up with you?
I need to discuss this with my team/partner.
Of course! Would it help if I sent you some information to share with them?
We have a long-term contract with another company.
Got it! When is your contract up for renewal?
We’re a small office; we don’t need professional cleaning.
Understood! We actually specialize in small businesses. Would perhaps a once-a-month deep cleaning work for you?
We only use cleaning services on an as-needed basis.
That’s fine! We can offer on-demand cleanings. You can book us same-day.
We’re a remote office; we don’t need regular cleaning.
Oh, that’s understandable, well if you ever need a cleaning service feel free to shoot me a call.
We do cleaning ourselves to save money.
I can provide a cost-effective solution that fits within your budget.
We’re downsizing and don’t need cleaning anymore.
I understand, if the space needs an occasional deep clean, I can offer flexible options.
