Service & Operations Questions Flashcards
What areas do you serve?
We serve both Queens and Brooklyn.
Do you provide all necessary cleaning supplies?
Yes, unless you prefer us to use yours.
How do you handle keys or access to our office?
We respect your security and confidentiality. We can either store a key securely or have a cleaner meet you onsite to receive access.
What’s your scheduling process like?
We handle all bookings via email. Clients provide their preferred date and time, and we confirm availability, pricing, and any specific requests before finalizing the appointment.
How many cleaners do you send per job?
The number of cleaners depends on the size and complexity of the space. For standard offices, we typically send 1-2 cleaners. Larger spaces may require more.
Do you use green cleaning products?
At the moment we do not, but if you have products of your own you’d like our cleaner to use, that can be done.
Do you offer weekend or after-hours cleaning?
Absolutely! We can clean after hours or on weekends to ensure there’s no disruption to your business.
How do you ensure safety and security while cleaning?
We carefully vet our cleaners for reliability and professionalism. Clear communication ensures smooth access and security, and our team follows strict guidelines to protect client property.
Can we specify which areas of the office to clean?
Yes, we offer customized cleaning plans. Just let us know which areas you’d like us to focus on, and we’ll tailor the service to your needs.
Do you offer post-construction or move-in/move-out cleaning?
Yes, we do post-construction and move-in/move-out cleaning. These cleanings require extra attention to detail, and we’re equipped for the task.
