Service Relationships Flashcards
1
Q
Service Relationship
A
A cooperation between a service provider and service consumer including service provision, service consumption, and service relationship management.
2
Q
Service Provision
A
The activities performed by an organization to provide the services.
3
Q
Service Consumption
A
The activities performed by an organization to consume the services.
4
Q
Service Relationship Management
A
The activities that the service provider and the service consumer do together to enable value co-creation to occur based upon the service offerings.
