Service Offerings Flashcards

1
Q

Service Offering

A

A description of one or more services designed to address the need of a target consumer group.
Can include goods, access to resources and service actions.

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2
Q

Goods

A

Things that are transferred from the service provider to the consumer, and then the consumer is responsible for their future use.

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3
Q

Access to resources

A

Access to resources are granted or licensed to a consumer under agrees terms and conditions.

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4
Q

Service Action

A

Actions performed to address a consumers needs.

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