Continual Improvement Flashcards
Continual Improvement
Aligns the organization´s practises and services with changing business needs through the ongoing identification and improvement of services, service components, practises, or any element involved in the efficient and effective management of products and services.
What is the steps of continual improvement?
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- Take action.
- Did we get there?
- How do we keep the momentum going?
Restart!
What is a practice?
A set of organised resources designed for performing work or accemplishing an objective.
What is the number one most important practice?
Continual Improvement
What is the 3 main categories of practises in ITILv4?
General Management (14 practises)
Service Management (17 practises)
Technical Management (3 pracises)
Strategy management
General Management (14 practises)
Portfolio management
General Management (14 practises)
Architecture management
General Management (14 practises)
Service financial management
General Management (14 practises)
Workforce and talent management
General Management (14 practises)
Continual improvement
General Management (14 practises)
Measurement and reporting
General Management (14 practises)
Risk management
General Management (14 practises)
Information security management
General Management (14 practises)
Knowledge management
General Management (14 practises)
Organizational change management
General Management (14 practises)
Project management
General Management (14 practises)
Relationship management
General Management (14 practises)
Supplier management
General Management (14 practises)
Business analysis
Service Management (17 practises)
Service catalogue management
Service Management (17 practises)
Service design
Service Management (17 practises)
Service level management
Service Management (17 practises)
Availability management
Service Management (17 practises)
