Guiding Principles Flashcards

1
Q

What is a guiding principle?

A

A recommendation that guides an organization in all circumstances.

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2
Q

What is the purpose of a guiding principle?

A

To encourage and support the org in continual improvement.

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3
Q

What does Focus on value mean?

A

Creating a win win win situation between all parts in a service.

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4
Q

What guiding principles does ITILv4 contain?

A
  • Focus on Value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work hollisticly
  • Keep it simple and practical
  • Optimize and automate
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