Organization & People Flashcards

1
Q

Organization

A

A person or group of people that has its own function, responsability, and relationship to achieve objectives.
Common key for all organizations is that you or the team are working towards a set of common goals and objectives.

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2
Q

Service Provider - Part of Org

A

A role performend by an organization in a service relationship to provide service to customers.

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3
Q

Consumer - Part of Org

A

A role performed by an organization in a relationship that uses (or consumes) services.

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4
Q

Service Relationships

A

A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value.

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5
Q

User

A

A person that uses a service.

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6
Q

Customer

A

A person that defines the requirements for a service and takes responsibility for the outcomes of the service consumption.

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7
Q

Sponsor

A

A person who authorizes the budget for service consumption.

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