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Pinstripes > Server Mechanics > Flashcards

Server Mechanics Flashcards

1
Q

The 4 Priorities of a Server

A
  1. Immediate Greet/First Round Drinks
  2. Hot Food Hot/Cold Food Cold/Bar Drinks
  3. Full Hands In/Full hands out
  4. Immediate Bus
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2
Q

The 3 C’s

A

Communication, Circulation, Consolidation

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3
Q

Time Standards

A 
Immediate Greet - Immediate
Non-Alcoholic Drink - 1 minute
Alcoholic Drink / Wine Bottle - 2 minutes
Small Plate - 7 minutes
House Salad - 5 minutes
Lunch Entree - 10 minutes
Dinner Entree - 15 minutes
Desserts - 5 minutes
Guest Request - Immediate
2 min / 2 bite check back - 2 min / 2 bite
Refills - half empty
Immediate bus - Immediate
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4
Q

Greeting Server

A
  1. Energetic welcome to Pinstripes
  2. Introduction of the home base Server
  3. Suggestion of two drink genres

(1. Homebase server introduces self
2. Inform the guest of the features
3. Suggestion of specific small plate )

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5
Q

Wine Service

A
  1. Retrieval
  2. Present the bottle ( 3 v’s )
  3. Open the bottle
  4. Pour the wine
  5. Place the wine
  6. Monitor and Refill
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6
Q

3 v’s

A

Varietal, Vineyard, Vintage

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7
Q

Order Taking

A
  1. Listen to the guest
  2. Tour guide
  3. Write order down
  4. Read order back
  5. When ringing order SLOW DOWN, take time
  6. Double check then hit send
  7. If a mistake, Immediately go to expo
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8
Q

Server Finer Points

A
  1. Tour Guide
  2. Verbal/non-verbal communication
  3. Seamless, Silent Service
  4. The Wow factor
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9
Q

Mission Statement

A

To create a sophisticated and fun entertainment and dining environment known for its outstanding food and gracious services, and to develop a destination that delivers a memorable experience to its guest through quality and high standards.

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10
Q

Six commitments

A
  1. Positive Mental Attitude (PMA)
  2. Hunger for knowledge
  3. Teamwork
  4. Image
  5. Efficiency
  6. Fun
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11
Q

Spec

A

Purple Shirt, Dark blue jeans, Black belt, Black shoes, Black Socks, 4 Bic soft feel pens, Apron, Bank, Wine key, Lighter, Permanent Marker

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12
Q

Wine Tasting

A
  1. See
  2. Swirl
  3. Smell
  4. Sip
  5. Savor
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13
Q

Six Wine Magnets

A

Pinot Grigio, Sauvignon Blanc, Chardonnay, Pinot Noir, Merlot, Cabernet

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14
Q

Gin is made from ?

A

Juniper Berries

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15
Q

Difference between Whiskey and Bourbon?

A

Bourbon is a type of whiskey that must be made in Bourbon County, Kentucky.

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16
Q

Where does Larger come from?

A

The name comes from the German word ‘larger’ which translates to ‘storage’ - referring to the cold storage of the beer.

17
Q

Porter?

A

Porters are dark colored style of beer.

Pinstripes (14 decks)

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