Sale of Goods and Supply of Services Act

Question 1

When does the Sale of Goods and Supply of Service Act 1980 protect consumers?

Answer 1

When they are purchasing goods

Question 2

How does the Sale of Goods and Supply of Service Act 1980 protect consumers when they are purchasing goods?

Answer 2

As a legal contract is established between the consumer and the retailer

Question 3

What aspects does the Sale of Goods and Supply of Service Act 1980 cover?
(4)

Answer 3

Goods

Services

Illegal signs

Guarantees

Question 4

The Sale of Goods and Supply of Service Act 1980 states that goods must be what? (4)

Answer 4

Be of merchantable quality

Be fit for purpose

Be as described

Correspond to sample

Question 5

What is meant by ‘a product must be of merchantable quality’?

Answer 5

This means the product must be fit for sale and in perfect condition

Question 6

Give an example of where a product must be fit for purpose.

Answer 6

A kettle must boil water

Question 7

What does it mean to say a ‘product must be as described’?

Answer 7

This means the product must correspond with the written description on the label or to the salesperson’s description

Question 8

Give an example of where a product must be as described.

Answer 8

Made with 100% wool

Question 9

Give an example of where a product must correspond to its sample.

Answer 9

Paint or flooring

Question 10

A product must correspond to its sample, describe this requirement.

Answer 10

The paint or flooring received should be direct replicas of the samples displayed to consumers in store

Question 11

In relation to services, what does the Sale of Goods and Supply of Service Act 1980 state?
(3)

Answer 11

All services should be supplied by a person with the necessary skills

All services should be supplied with care and diligence

All services should be completed with good-quality material

Question 12

Give an example of where a service should be supplied by a person with the necessary skills.

Answer 12

Only a hairdresser should cut hair

Question 13

Give an example of where a service should be completed with good-quality materials.

Answer 13

An attic conversion should be constructed with quality timber

Question 14

Under the Sale of Goods and Supply of Service Act 1980 what is the consumer entitled to if the goods are faulty or a poor service was provided?

Answer 14

They are entitled to redress

Question 15

Under the Sale of Goods and Supply of Service Act 1980, a consumer is entitled to redress under what conditions?

Answer 15

It the goods are faulty or if a poor service was provided

Question 16

Under the Sale of Goods and Supply of Service Act 1980, what forms of redress are available to the consumer?
(4)

Answer 16

Refund
Repair
Replacement
Repeat service (free of charge)

Question 17

According to the Sale of Goods and Supply of Service Act 1980, what does the amount of compensation depend on?
(3)

Answer 17

The duration of time between purchasing the good and availing of the service and making a claim

How serious the fault is

How quickly the product was returned once the fault was noticed

Question 18

In relation to how quickly the product was returned after the fault was noted, what may not allow you to receive compensation?

Answer 18

If you continued use after the fault was noted

Question 19

In relation to illegal signs what does the Sale of Goods and Supply of Service Act 1980 state
(4)

Answer 19

Consumers can ignore illegal signs such as ‘No refunds’ if they have a valid complaint

Consumers do not have to accept a credit note if their complaint is legitimate

If consumers were told at the time of purchase that the goods were damaged, marked as seconds or faulty then there is no redress

There is no redress if the consumer changes their mind about a product or if they misuse it

Question 20

Give two examples of illegal signs that can be ignored by a consumer under the Sale of Goods and Supply of Service Act 1980.

Answer 20

‘No refunds’

‘No exchanges’

Question 21

What do consumers not have to accept as a form of redress if their complaint is legitimate under the Sale of Goods and Supply of Service Act 1980?

Answer 21

A credit note

Question 22

What can a consumer do to signs such as ‘No refunds’ or ‘No exchanges’ under the Sale of Goods and Supply of Service Act 1980?

Answer 22

They can ignore them as long as their complaint is valid

Question 23

Under what conditions can a consumer not receive redress?

3

Answer 23

If consumers were told at the time of purchase that the goods were damaged, marked as seconds or faulty

If the consumer changes their mind about a product

if they misuse a product

Question 24

What is a guarantee?

Answer 24

A written contract between the manufacturer and the consumer that states that if a fault arises with the product purchased within a certain period of time the manufacturer will repair or replace the product free of charge

Question 25

What part of a guarantee can vary?

Answer 25

The time limit

Question 26

In general what can be said about a product if it has a long guarantee?

Answer 26

The product is off high quality

Question 27

What type of guarantee is often found on high quality products?

Answer 27

A long guarantee

Question 28

What can be found on some guarantees?

Answer 28

Conditions

Question 29

Give an example of a condition found on a guarantee.

Answer 29

A manufacturer may provide certain parts to fix an appliance but they may not cover the cost of the labour

Question 30

What does a guarantee not affect?

Answer 30

A consumer’s rights

Question 31

Are manufacturer’s legally obliged to offer a guarantee?

Answer 31

NO

Question 32

Under the Sale of Goods and Supply of Services Act 1980, what is required of a guarantee?
(7)

Answer 32

It must be clearly legible

Include a description of the product

Include the name and address of the company/manufacturer offering the guarantee

The duration of the guarantee

The procedure to follow in order to make a claim

What the manufacturer or company will do if a claim is made

Charges the consumer may incur, e.g. postage for parts