Sale of Goods and Supply of Services Act Flashcards
When does the Sale of Goods and Supply of Service Act 1980 protect consumers?
When they are purchasing goods
How does the Sale of Goods and Supply of Service Act 1980 protect consumers when they are purchasing goods?
As a legal contract is established between the consumer and the retailer
What aspects does the Sale of Goods and Supply of Service Act 1980 cover?
(4)
Goods
Services
Illegal signs
Guarantees
The Sale of Goods and Supply of Service Act 1980 states that goods must be what? (4)
Be of merchantable quality
Be fit for purpose
Be as described
Correspond to sample
What is meant by ‘a product must be of merchantable quality’?
This means the product must be fit for sale and in perfect condition
Give an example of where a product must be fit for purpose.
A kettle must boil water
What does it mean to say a ‘product must be as described’?
This means the product must correspond with the written description on the label or to the salesperson’s description
Give an example of where a product must be as described.
Made with 100% wool
Give an example of where a product must correspond to its sample.
Paint or flooring
A product must correspond to its sample, describe this requirement.
The paint or flooring received should be direct replicas of the samples displayed to consumers in store
In relation to services, what does the Sale of Goods and Supply of Service Act 1980 state?
(3)
All services should be supplied by a person with the necessary skills
All services should be supplied with care and diligence
All services should be completed with good-quality material
Give an example of where a service should be supplied by a person with the necessary skills.
Only a hairdresser should cut hair
Give an example of where a service should be completed with good-quality materials.
An attic conversion should be constructed with quality timber
Under the Sale of Goods and Supply of Service Act 1980 what is the consumer entitled to if the goods are faulty or a poor service was provided?
They are entitled to redress
Under the Sale of Goods and Supply of Service Act 1980, a consumer is entitled to redress under what conditions?
It the goods are faulty or if a poor service was provided
Under the Sale of Goods and Supply of Service Act 1980, what forms of redress are available to the consumer?
(4)
Refund
Repair
Replacement
Repeat service (free of charge)
According to the Sale of Goods and Supply of Service Act 1980, what does the amount of compensation depend on?
(3)
The duration of time between purchasing the good and availing of the service and making a claim
How serious the fault is
How quickly the product was returned once the fault was noticed
In relation to how quickly the product was returned after the fault was noted, what may not allow you to receive compensation?
If you continued use after the fault was noted
In relation to illegal signs what does the Sale of Goods and Supply of Service Act 1980 state
(4)
Consumers can ignore illegal signs such as ‘No refunds’ if they have a valid complaint
Consumers do not have to accept a credit note if their complaint is legitimate
If consumers were told at the time of purchase that the goods were damaged, marked as seconds or faulty then there is no redress
There is no redress if the consumer changes their mind about a product or if they misuse it
Give two examples of illegal signs that can be ignored by a consumer under the Sale of Goods and Supply of Service Act 1980.
‘No refunds’
‘No exchanges’
What do consumers not have to accept as a form of redress if their complaint is legitimate under the Sale of Goods and Supply of Service Act 1980?
A credit note
What can a consumer do to signs such as ‘No refunds’ or ‘No exchanges’ under the Sale of Goods and Supply of Service Act 1980?
They can ignore them as long as their complaint is valid
Under what conditions can a consumer not receive redress?
3
If consumers were told at the time of purchase that the goods were damaged, marked as seconds or faulty
If the consumer changes their mind about a product
if they misuse a product
What is a guarantee?
A written contract between the manufacturer and the consumer that states that if a fault arises with the product purchased within a certain period of time the manufacturer will repair or replace the product free of charge
