Consumer Protection Legislation

Question 1

What protects consumer rights?

Answer 1

Consumer protection legislation

Question 2

What does consumer protection legislation protect?

Answer 2

The rights of consumers

Question 3

Why is consumer protection legislation necessary?

Answer 3

To safeguard consumers from exploitation by retailers and manufacturers

Question 4

Who might exploit a consumer?

Answer 4

Retailers and manufacturers

Question 5

What are retailers and manufacturers prohibited from doing according to consumer protection legislation?
(4)

Answer 5

Selling products of non-merchantable quality

Providing misleading information

Refusing redress for valid complaints

Providing substandard services

Question 6

List the four acts which make up consumer protection legislation.
(4)

Answer 6

The Sale Of Goods And Supply Of Services Act 1980

Consumer Protection Act 2007

Electronic Commerce Act 2000

Consumer Credit Act 1995

Question 7

In what year was the The Sale Of Goods And Supply Of Services Act but into place?

Answer 7

1980

Question 8

In what year was the Consumer Protection Act put into place?

Answer 8

2007

Question 9

In what year was the Electronic Commerce Act put into place?

Answer 9

2000

Question 10

In what year was the Consumer Credit Act put into palce?

Answer 10

1995