Consumer Rights Flashcards
List a consumer’s rights.
5
The right to truthful information
The right to choice
The right to value for money
The right to safety
The right to redress
Describe the consumer’s right to truthful information.
3
Consumers have the right to honest and accurate information about goods and services, e.g. price
This enables them to compare goods and services and make wise choices for their individual of family’s needs
This right is protected by the Consumer Protection Act 2007 as it prevents misleading claims being made about goods or services
What does the consumer’s right to truthful information enable?
It enables them to compare goods and services and make wise choices for their individual or family’s needs
What act protects the consumer’s right to information?
The Consumer Protection Act 2007
How does the Consumer Protection Act 2007 protect the consumer’s right to truthful information?
It prevents misleading claims being made about goods or services
Describe the consumer’s right to choice.
6
Consumers have the right to choose from a wide range of goods and services.
When there is more than one product or service, consumers can choose the one that suits their needs best
This encourages competition between companies causing them to:
Become aware of consumer’s needs
Enhance the quality of their goods or services
Keep prices down
How does competition aid the consumer?
3
Companies become aware of consumer’s need
It enhances the quality of a company’s goods or services
It keeps prices down
If there is more than one product available, consumers can choose the product which best suits their needs, what does this result in?
Competition amongst companies providing the product/service
Describe the consumer’s right to value for money.
4
Consumers are entitled to expect value for money
All products or services offered should be of high quality, regardless of price
This is protected by the Sale of Goods and Supply of Services Act 1980
Value for money does not always mean the cheapest i.e. a cheap product could end up having high running cost dur to being energy inefficient
Consumers should receive a high-quality product or service, regardless of whether it is full price or on sale
What should the quality of all products or services be according to the Sale of Goods and Supply of Services Act 1980?
They should be of high quality regardless of price
What act protects a consumer’s right to value for money?
The sale of Goods and Supply of Services Act 1980
What does value not always mean?
It does not always mean the cheapest item
When does value for money not mean the cheapest item?
If the product has a high running cost due to being energy inefficient
Describe the consumer’s right to safety.
6
Consumers have the right to purchase goods or services that are guaranteed safe and will not harm their health or put their lives at risk
Goods undergo strict safety and quality testing to ensure that they are of a high standard before being retailed, e.g. cars undergo crash tests to ensure design standards will protect occupants
The following may be carried by a product for consumer safety:
Instructions for use, e.g. wear gloves
Safety warnings, e.g. poisonous: do not swallow
Hazard symbols, e.g. flammable
According to the consumer’s right to safety, describe the quality of the product/service available.
Goods or services purchased must be guaranteed safe and will not harm the consumer’s health or put their life at risk
How is the safety of a consumer ensured in relation to purchased products?
Goods undergo strict safety and quality testing to ensure that they are of a high standard before being retailed
Give an example of a good hat undergoes strict safety and quality testing to ensure consumer safety and describe the process involved.
cars undergo crash tests to ensure design standards will protect occupants
What three pieces of information may be carried on products to ensure consumer safety?
Instructions for use
Safety warnings
Hazard symbols
Give an example of an instruction for use that ensures consumer safety.
Wear gloves
Give an example of a safety warning that ensures consumer safety
Poisonous: do not swallow
Give an example of a hazard symbol that ensures consumer safety.
Flammable
Describe the consumers right to redress.
4
Should a consumer find that a good they have purchased is faulty or a service is not as expected, they have the right to complain
If the complaint is legitimate, the consumer is entitled to compensation in the form of a refund, repair or replacement
This is protected by the Sale of Goods and Supply of Services Act 1980
A number of factors influence the form of compensation the consumer is entitled to, e.g. how much time has passed since the good was purchased or when the service was availed off
Under what conditions does a consumer have the right to complain?
If a purchased good is faulty or a service is not as expected
Under what condition if the consumer entitled to compensation?
If the complaint is legitimate
