Consumer Rights Flashcards
List a consumer’s rights.
5
The right to truthful information
The right to choice
The right to value for money
The right to safety
The right to redress
Describe the consumer’s right to truthful information.
3
Consumers have the right to honest and accurate information about goods and services, e.g. price
This enables them to compare goods and services and make wise choices for their individual of family’s needs
This right is protected by the Consumer Protection Act 2007 as it prevents misleading claims being made about goods or services
What does the consumer’s right to truthful information enable?
It enables them to compare goods and services and make wise choices for their individual or family’s needs
What act protects the consumer’s right to information?
The Consumer Protection Act 2007
How does the Consumer Protection Act 2007 protect the consumer’s right to truthful information?
It prevents misleading claims being made about goods or services
Describe the consumer’s right to choice.
6
Consumers have the right to choose from a wide range of goods and services.
When there is more than one product or service, consumers can choose the one that suits their needs best
This encourages competition between companies causing them to:
Become aware of consumer’s needs
Enhance the quality of their goods or services
Keep prices down
How does competition aid the consumer?
3
Companies become aware of consumer’s need
It enhances the quality of a company’s goods or services
It keeps prices down
If there is more than one product available, consumers can choose the product which best suits their needs, what does this result in?
Competition amongst companies providing the product/service
Describe the consumer’s right to value for money.
4
Consumers are entitled to expect value for money
All products or services offered should be of high quality, regardless of price
This is protected by the Sale of Goods and Supply of Services Act 1980
Value for money does not always mean the cheapest i.e. a cheap product could end up having high running cost dur to being energy inefficient
Consumers should receive a high-quality product or service, regardless of whether it is full price or on sale
What should the quality of all products or services be according to the Sale of Goods and Supply of Services Act 1980?
They should be of high quality regardless of price
What act protects a consumer’s right to value for money?
The sale of Goods and Supply of Services Act 1980
What does value not always mean?
It does not always mean the cheapest item
When does value for money not mean the cheapest item?
If the product has a high running cost due to being energy inefficient
Describe the consumer’s right to safety.
6
Consumers have the right to purchase goods or services that are guaranteed safe and will not harm their health or put their lives at risk
Goods undergo strict safety and quality testing to ensure that they are of a high standard before being retailed, e.g. cars undergo crash tests to ensure design standards will protect occupants
The following may be carried by a product for consumer safety:
Instructions for use, e.g. wear gloves
Safety warnings, e.g. poisonous: do not swallow
Hazard symbols, e.g. flammable
According to the consumer’s right to safety, describe the quality of the product/service available.
Goods or services purchased must be guaranteed safe and will not harm the consumer’s health or put their life at risk
