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C118 TOURISM 1ST YEAR 1ST SEM > Receptive Communication Skills (ENG023) > Flashcards

Receptive Communication Skills (ENG023) Flashcards

1
Q

Is the physiological process

A

Hearing

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2
Q

The process of interpreting the sound having it associated with affective, cognitive, and behavioral processes.

A

Listening

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3
Q

It is a Valuable Skill

A

Listening

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4
Q

The most important part of effective communication

A

Listening

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5
Q

It affects and causes Team Morale Productivity
Conflicts and Misunderstanding
and Negative Environment

A

Poor Listening Skills

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6
Q

Anxiety one feels about listening

A

Listening Apprehension

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7
Q

Result of fear in misinterpreting the message conveyed

A

Listening Apprehension

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8
Q

What are the 8 Barriers to Listening

A

Silence as agreement, Externa pressures, Lack of know-how, Individual make-up, Time and space, Emotions, Cultural differences, Passive Listening

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9
Q

One decides to quietly agree and not voice out his/her ideas.

A

Silence as agreement

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10
Q

Pertains to the overwhelming demands of the environment.

A

External Pressures

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11
Q

If one person lacks the know-how of things, basically it would most likely lead to miscommunication.

A

Lack of Know-how

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12
Q

A person’s background may also contribute in affecting active listening as one might create prejudice or bias.

A

Individual make-up

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13
Q

The setting of the communication may also affect listening as certain uncontrollable factors may hinder the transmission of message.

A

Time and place

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14
Q

When one person allows emotions to take over, listening to the party may not transpire only to result into conflict.

A

Emotions

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15
Q

May also inhibit one person from listening since there is an obvious disparity between parties.

A

Cultural Differences

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16
Q

The habitual and unconscious process of receiving messages.

A

Passive Listening

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17
Q

Attend only to certain parts of a the message and assume the rest.

A

Passive Listening

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18
Q

Is more than just hearing

A

Listening

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19
Q

___ is only one step; the crucial part is comprehending what was heard.

A

Hearing

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20
Q

Three steps of listening process

A

Receiving, Attending and Assigning Meaning

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21
Q

Listeners receive the aural stimuli or the combined aural and visual stimuli presented by the speaker.

A

Receiving

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22
Q

Listeners focus on important stimuli while ignoring other, distracting stimuli.

A

Attending

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23
Q

Listeners comprehend the speaker’s message.

A

Assigning meaning

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24
Q

He also introduces a similar concept in the process

A

Rost

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25
Q

Rost’s processing phases

A

Decoding, Comprehension, and Interpretation

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26
Q

Involves attention, speech perception, word recognition, and grammatical parsing

A

Decoding

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27
Q

Includes activation of prior knowledge, representing propositions in short-term memory, and logical inference

A

Comprehension

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28
Q

Encompasses comparison of meanings with prior expectations, activating participation frames, and evaluation of discourse meanings

A

Interpretation

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29
Q

According to them, people actually use different types of listening

A

Wolvin and Coakley (1995)

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30
Q

Wolvin and Coakley’s four listening purposes

A

Discriminative listening to distinguish sounds, Aesthetic listening for enjoyment, Efferent listening to learn information, Critical listening to evaluate information

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31
Q

4 types of phenoremic awareness

A

Blending, Segmenting, Savoring word play, Noticing verbal and nonverbal cues

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32
Q

Ability to combine sounds and eventually make words

A

Blending

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33
Q

Ability to chunk the sounds and make meaning to these sounds

A

Segmenting

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34
Q

When you try to play with the words and revisiting your mental lexicon for words related to what you are hearing

A

Savoring word play

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35
Q

Fillers like ‘ahm’ ‘okay’ or gestures also provide a listener hints to what the message is.

A

Noticing verbal and nonverbal cues

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36
Q

listening for enjoyment

A

Aesthetic Listening

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37
Q

Listening to learn information

A

Efferent Listening

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38
Q

Listening to evaluate information

A

Critical Listening

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39
Q

This is developed when you were young

A

Phonemic awareness

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40
Q

To blend and segment sounds

A

Phonemic awareness

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41
Q

This type of listening focuses on big ideas

A

Efferent Listening

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42
Q

Employ specific strategies in order to use strategies that help them recognize these ideas and organize them so they are easier to remember.

A

Efferent Listening

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43
Q

You put into order your understanding

A

Organizing

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44
Q

You identify the salient points from the message

A

Recognizing big ideas

45
Q

You ask yourself for clarifications and have them cleared

A

Questioning

46
Q

You create a gist of the entire message for easy recall

A

Summarizing

47
Q

2 Active listening strategies

A

Attending and Remembering

48
Q

Process of intentionally perceiving and focusing on a message

A

Attending

49
Q

Simple strategies to improve attending strategy

A

Get physically ready to listen, Resist mental distractions, Hear the person out

50
Q

Means that you as the listener eliminate anything that could potentially distract you from listening, your cell phones, gadgets, social media, TV, and more.

A

Get physically ready to listen.

51
Q

Always have control of what is in your mind.

A

Resist mental distractions.

52
Q

At times, attending is not observed when we already have biases toward a person.

A

Hear the person out.

53
Q

Being able to retain and recall information later

A

Remembering

54
Q

Prevents us from recalling what we have heard, we engage in passive listening, we practice selective listening and remember only what supports our position, and we fall victim to the primacy–recency effect

A

Listening anxiety

55
Q

Three techniques to develop remembering strategy

A

Repeat the Information, Construct mnemonics, Take notes

56
Q

It is a powerful tool for increasing recall during lectures, business meetings, and briefing sessions.

A

Take notes

57
Q

Use for enjoyment or pleasure

A

Aesthetic Listening

58
Q

Does not require too much mental effort rather than more on the affective domain.

A

Aesthetic Listening

59
Q

This kind of listening allows you to practice certain strategies while actually enjoying.

A

Aesthetic Listening

60
Q

Listeners focus on the feelings their conversational partners may have about what they are saying

A

People-oriented

61
Q

Four techniques employed in Understanding:

A

Identifying the main point, Ask questions, Paraphrase, Empathize

62
Q

Ask yourself what the speaker is trying to say

A

Identifying the main point

63
Q

Do this when you don’t understand the context of the conversation

A

Ask questions

64
Q

Putting the message in your own words in order to better decipher the thought.

A

Paraphrase

65
Q

You put yourself in someone else’s shoes.

A

Empathize

66
Q

This is when you use your knowledge of the person you are talking in order to understand his/her point.

A

Perspective Taking

67
Q

Is feeling concern, compassion, or sorrow for another’s situation.

A

Sympathetic Responsiveness

68
Q

We translate our intellectual understanding of what the speaker has experienced into feelings of concern, compassion, and sorrow for that person

A

Sympathetic Responsiveness

69
Q

Is an extension of efferent listening.

A

Critical Listening

70
Q

You need to organize ideas, ask questions, recognize the big ideas, and summarize the presentation so that you can evaluate the message

A

Critical Listening

71
Q

Four strategies in critical listening

A

Determining the author’s viewpoint, Identifying persuasive techniques, Evaluating, Drawing conclusions

72
Q

It gives you a better grasp as to how you would process the message.

A

Determining the author’s viewpoint

73
Q

This is when you examine how the message is conveyed and what purpose do the sender of the message aims to accomplish.

A

Identifying persuasive techniques

74
Q

This is when you associate your ideas with someone else’s and put a value judgment on the idea being processed by you

A

Evaluating

75
Q

This part is when you reach an end as you fully process the information.

A

Drawing conclusions

76
Q

Two listening styles in critical listening

A

Content-oriented and Action-oriented

77
Q

Listeners focus on and evaluate the facts and evidence.

A

Content-oriented

78
Q

Listeners appreciate details and enjoy processing complex messages that may include a good deal of technical information.

A

Content-oriented

79
Q

Likely to ask questions to get even more information.

A

Content-oriented

80
Q

Listeners focus on the ultimate point the speaker is trying to make.

A

Action-oriented

81
Q

Listeners tend to get frustrated when ideas are disorganized and when people ramble.

A

Action-oriented

82
Q

Often anticipate what the speaker is going to say and may even finish the speaker’s sentence for them.

A

Action-oriented

83
Q

An active listening strategy we can connect with critical listening is ___

A

Evaluating

84
Q

Process that involves the scrutiny of information.

A

Evaluating

85
Q

It is done to validate the authenticity of the message.

A

Evaluating

86
Q

Evaluating techniques

A

Separation of facts from inferences, Probe for information

87
Q

As a critical listener, you must allow yourself to quench your thirst for knowledge and ask further questions to the proponent or speaker in order to authenticate your curiosity.

A

Probe for information

88
Q

Your opinion may be valid on your end, but it does not stand true to all.

A

Separation of facts from inferences

89
Q

Why listen in English?

A

Reason 1: Language Models, Reason 2: Expanding Knowledge, Reason 3: Transfer to Reading

90
Q

Serve as a foundation in understanding the exchange of information in English as learners may acquire language patterns

A

Language Models

91
Q

They can associate their personal experiences with what they have learned and make them meaningful or simply they have widened their knowledge of things.

A

Expanding Knowledge

92
Q

Effective listening depends on expectations and predictions about the content, language, and genre that the listener brings to the text.

A

Transfer to Reading

93
Q

Is anything but a passive activity.

A

Listening comprehension

94
Q

Different types of Propaganda Devices

A

Glittering Generality, Testimonial, Card Stacking, Bandwagon, Rewards, Name Calling

95
Q

This is when they generalize and box a product or item to a term or catchphrase as a form of branding.

A

Glittering Generality

96
Q

Advertisers associate a product with an athlete or movie star.

A

Testimonial

97
Q

Propagandists often use only items that favor one side of an issue; unfavorable facts are ignored.

A

Card Stacking

98
Q

Advertisers claim that everyone is using their product.

A

Bandwagon

99
Q

This is done by telling the target audience that everyone uses it.

A

Bandwagon

100
Q

Propagandists offer rewards for buying their products.

A

Rewards

101
Q

Persuaders try to pin a bad label on someone or something they want listeners to dislike

A

Name Calling

102
Q

Active Listening Skill Set by Michael Hoppe

A

Pay Attention, Holding Judgement, Reflect, Clarify, Summarize, Share

103
Q

You have to __ to your frame of mind, body language, and the person you are talking to

A

Pay attention

104
Q

You allow yourself to have an open mind

A

Holding Judgement

105
Q

Always allow yourself to see beyond what is said.

A

Reflect

106
Q

Double-check on any issue that is ambiguous or unclear.

A

Clarify

107
Q

Helps people see their key themes, and it confirms and solidifies your grasp of their points of view.

A

Summarizing

108
Q

You are an active participant in the conversation.

A

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C118 TOURISM 1ST YEAR 1ST SEM (8 decks)

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