Receptive Communication Skills (ENG023) Flashcards
(108 cards)
Is the physiological process
Hearing
The process of interpreting the sound having it associated with affective, cognitive, and behavioral processes.
Listening
It is a Valuable Skill
Listening
The most important part of effective communication
Listening
It affects and causes Team Morale Productivity
Conflicts and Misunderstanding
and Negative Environment
Poor Listening Skills
Anxiety one feels about listening
Listening Apprehension
Result of fear in misinterpreting the message conveyed
Listening Apprehension
What are the 8 Barriers to Listening
Silence as agreement, Externa pressures, Lack of know-how, Individual make-up, Time and space, Emotions, Cultural differences, Passive Listening
One decides to quietly agree and not voice out his/her ideas.
Silence as agreement
Pertains to the overwhelming demands of the environment.
External Pressures
If one person lacks the know-how of things, basically it would most likely lead to miscommunication.
Lack of Know-how
A person’s background may also contribute in affecting active listening as one might create prejudice or bias.
Individual make-up
The setting of the communication may also affect listening as certain uncontrollable factors may hinder the transmission of message.
Time and place
When one person allows emotions to take over, listening to the party may not transpire only to result into conflict.
Emotions
May also inhibit one person from listening since there is an obvious disparity between parties.
Cultural Differences
The habitual and unconscious process of receiving messages.
Passive Listening
Attend only to certain parts of a the message and assume the rest.
Passive Listening
Is more than just hearing
Listening
___ is only one step; the crucial part is comprehending what was heard.
Hearing
Three steps of listening process
Receiving, Attending and Assigning Meaning
Listeners receive the aural stimuli or the combined aural and visual stimuli presented by the speaker.
Receiving
Listeners focus on important stimuli while ignoring other, distracting stimuli.
Attending
Listeners comprehend the speaker’s message.
Assigning meaning
He also introduces a similar concept in the process
Rost