quizlet chapter 10 Flashcards
Fundamental Attribution Error:
Tendency to overemphasize internal causes of another person’s poor behavior or performance and underemphasize external factors (Ex. Sally is late to class, so she is lazy. You are late to class, so it was a bad morning)
Self-Serving Bias:
Tendency to attribute our own success to internal factors…
…and our failure to external factors (Ex. You failed an exam because you didn’t get enough sleep, but you won an award due to your hard work)
Confirmation Bias:
We find and remember information that confirms our perceptions/beliefs, ignoring contrary evidence to confirm your theory. We put too little weight to unsupportive evidence and too much weight to supportive evidence
Escalation of commitment/Sunk-Cost Fallacy:
continuing to invest in something because you’ve already invested in it instead of altering your plan
Self-Fulfilling Prophecy:
(can be positive or negative) = Supervisor forms expectations > expectations affect supervisors behavior > supervisor’s behavior affects employee > employee’s behavior matches expectations
Define and explain the Three Types of Organizational Justice:
Employees perceptions of fairness in the workplace
(1) Distributive - perceived fairness of OUTCOME (Ex. I got the raise I deserved)
(2) Procedural - perceived fairness of PROCESS used to determine outcome
(3) Interactional - perceived fairness of TREATMENT
Five Dimensions of Power:
The way a leader behaves towards you
(1) Coercive - belief that a person can punish others for noncompliance
(2) Reward - ability to compensate another for compliance
(3) Legitimate - person has formal rights to make demands and others must be compliant
(4) Expert - based on a person’s high level of skill and knowledge
(5) Referent - person’s perceived attractiveness/worthiness to others’ respect
Why do we work in teams?
We work in teams in order to share the workload and generate ideas
What is team identity?
Components: Task commitment + cohesion between workers
Inputs: Assignments, common experiences, success/failures
Outputs: Strong task commitment, shared performance goals, mutual accountability
What is task interdependence?
The degree to which group members must rely on each other for inputs to perform their tasks effectively. (Inputs = work products, raw materials, information, etc.)
What are the three forms of interdependence and how do they differ?
(1) Pooled interdependence: Everyone deals with task on their own, but at the end results are all added together (baristas) (low task interdependence)
(2) Sequential interdependence: Task is completed by each person in a specific order and sequence results in finished product (assembly line) (mid TI)
(3) Reciprocal interdependence: Everyone’s output becomes everyone’s input. Your actions have a reaction from others (surgery teams, basketball teams) (high TI)
What is the relationship between interdependence and trust?
As interdependence becomes higher, trust in each member must become stronger.
