Quality Complaint procedure Flashcards
A ________________ will be sent to the Consignor District Manager and Sr Regional Manager/Regional Manager concerned within _________ days of the unloading of the stocks
Telegraphic intimation
3(three)
Telegraphic intimation should be followed by a post copy in Confirmation by Registered post to all concerned including ____________ and ___________ , HQrs
Zonal Manager
Regional Manager
After lodging of initial complaint, the stocks under complaint should be inspected by an ____________ other than who has inspected on unloading of wagons and make a _________________
Manager (QC)
Quality Assessment Report
Quality Assessment Report by M(Q) done with in ___________ days of lodging of the complaint
5 (Five)
Quality Assessment Report should be forwarded immediately to consignor ___________________ with a copy to the concerned DM as well as consignee ZM/RM/DM
Zonal Manager/Regional Manager
No joint Inspection will be allowed in case of quality complaint for ______________, ___________ or for the stock which need immediate fumigation, salvaging
Infestation
Moisture
For joint inspection, __________________ should be sent to the consignee about the visit
Telegraphic Intimation
The joint inspection should be completed within _______________
25
The telegraphic intimation from consignor end to be sent for joint inspection within ______________ from the receipt of Quality assessment report
one Week
What is the meaning of LAS in quality complaint
Loss assessment Statement
The LAS should be prepared within ______ days after joint inspection or within _______ days from unloading
5
30
The LAS should be submitted by the consignee Region within _________ days of the unloading of the stocks
30
For any delay for preparation and submission of LAS within stipulated time , The responsibility will rest on the consignee _________
DM (Divisional Manager)
Rates for quality cuts beyond MPL (maximum permissible Limit)
Foreign matter
Moisture
Damage
Small Broken
Broken
Discolor
Admixture
Red
Chalky
Dehusk
is
Foreign matter 2.0%
Moisture 2.0%
Damage 1.0%
Small Broken 1.0%
Broken 0.5%
Discolor 0.5%
Admixture 0.5%
Red 0.5%
Chalky 0.25%
Dehusk 0.25%
For the calculation of quality cuts for different refractions, __________% of the prevalent issue price for ____________ will be taken as the basic price .
150 %
APL
explanation :- Which later change to 130 % of the MSP of crop year of the stocks involved in Quality Complaint for WHEAT
130% of Derived MSP of the crop year of the stock involved in Quality complaint
Whenever the amount of losses as per LAS of the consignee Region is _____________ or less it could be considered for dropping in consultation with Dist Finance
10000 Rs
Disciplinary action shall be initiated against the concerned officials who have ___________ and _____________ the stock beyond specification
Accepted
Dispatched
If infested stock received from FCI consignor to CWC/SWC consignee, The FCI official of district will be intimated by the CWC/SWC authorities , The inspection by FCI officials will be completed within ______________ days
10(Ten)
Quality complaint against stock stored in CWC godown , In case of moisture, warehouse Manager will intimate DM as joint moisture reading will be done within __________
1 week
Quality complaints against stock stored in CWC godowns, In case of Infestation, telegraphic intimation would be sent by warehouse manager to District Manager, inspection will be done by FCI within ___________ days
3 (Three)
In case damage foodgrain is within PFA, LAS preparation is ______________
150 % of CIP(central issue price APL)
currently 130% of MSP in case of wheat
130% of Derived MSP of paddy in case of rice
In case damaged foodgrain is beyond PFA LAS preparation will be prepared on the basis of difference in price between CIP (currently MSP) and the price applicable to ___________
Feed Grade
