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Study Point > Quality Complaint procedure > Flashcards

Quality Complaint procedure Flashcards

1
Q

A ________________ will be sent to the Consignor District Manager and Sr Regional Manager/Regional Manager concerned within _________ days of the unloading of the stocks

A

Telegraphic intimation
3(three)

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2
Q

Telegraphic intimation should be followed by a post copy in Confirmation by Registered post to all concerned including ____________ and ___________ , HQrs

A

Zonal Manager
Regional Manager

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3
Q

After lodging of initial complaint, the stocks under complaint should be inspected by an ____________ other than who has inspected on unloading of wagons and make a _________________

A

Manager (QC)
Quality Assessment Report

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4
Q

Quality Assessment Report by M(Q) done with in ___________ days of lodging of the complaint

A

5 (Five)

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5
Q

Quality Assessment Report should be forwarded immediately to consignor ___________________ with a copy to the concerned DM as well as consignee ZM/RM/DM

A

Zonal Manager/Regional Manager

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6
Q

No joint Inspection will be allowed in case of quality complaint for ______________, ___________ or for the stock which need immediate fumigation, salvaging

A

Infestation
Moisture

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7
Q

For joint inspection, __________________ should be sent to the consignee about the visit

A

Telegraphic Intimation

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8
Q

The joint inspection should be completed within _______________

A

25

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9
Q

The telegraphic intimation from consignor end to be sent for joint inspection within ______________ from the receipt of Quality assessment report

A

one Week

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10
Q

What is the meaning of LAS in quality complaint

A

Loss assessment Statement

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11
Q

The LAS should be prepared within ______ days after joint inspection or within _______ days from unloading

A

5
30

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12
Q

The LAS should be submitted by the consignee Region within _________ days of the unloading of the stocks

A

30

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13
Q

For any delay for preparation and submission of LAS within stipulated time , The responsibility will rest on the consignee _________

A

DM (Divisional Manager)

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14
Q

Rates for quality cuts beyond MPL (maximum permissible Limit)

Foreign matter
Moisture
Damage
Small Broken
Broken
Discolor
Admixture
Red
Chalky
Dehusk

is

A

Foreign matter 2.0%
Moisture 2.0%
Damage 1.0%
Small Broken 1.0%
Broken 0.5%
Discolor 0.5%
Admixture 0.5%
Red 0.5%
Chalky 0.25%
Dehusk 0.25%

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15
Q

For the calculation of quality cuts for different refractions, __________% of the prevalent issue price for ____________ will be taken as the basic price .

A

150 %
APL

explanation :- Which later change to 130 % of the MSP of crop year of the stocks involved in Quality Complaint for WHEAT

130% of Derived MSP of the crop year of the stock involved in Quality complaint

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16
Q

Whenever the amount of losses as per LAS of the consignee Region is _____________ or less it could be considered for dropping in consultation with Dist Finance

A

10000 Rs

17
Q

Disciplinary action shall be initiated against the concerned officials who have ___________ and _____________ the stock beyond specification

A

Accepted

Dispatched

18
Q

If infested stock received from FCI consignor to CWC/SWC consignee, The FCI official of district will be intimated by the CWC/SWC authorities , The inspection by FCI officials will be completed within ______________ days

A

10(Ten)

19
Q

Quality complaint against stock stored in CWC godown , In case of moisture, warehouse Manager will intimate DM as joint moisture reading will be done within __________

A

1 week

20
Q

Quality complaints against stock stored in CWC godowns, In case of Infestation, telegraphic intimation would be sent by warehouse manager to District Manager, inspection will be done by FCI within ___________ days

A

3 (Three)

21
Q

In case damage foodgrain is within PFA, LAS preparation is ______________

A

150 % of CIP(central issue price APL)

currently 130% of MSP in case of wheat
130% of Derived MSP of paddy in case of rice

22
Q

In case damaged foodgrain is beyond PFA LAS preparation will be prepared on the basis of difference in price between CIP (currently MSP) and the price applicable to ___________

A

Feed Grade

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