QCM BURNOUT Flashcards
Chapter 2 Part 2 : Burnout Pour travailler la seconde partie du chapitre 2 : 1) Vous lirez le texte 42 intitulé « Organizational stress and burnout » (Pages 150 à 152 de votre manuel). 2) Vous lirez le texte intitulé " Burnout" : celui-ci présente des informations importantes et un résumé des principales notions à connaître... 3) Voir l’exercice ICI ou sur la plate-forme CLAROLINE (Voir le chemin d'accès aux exercices dans la rubrique ci-dessus "Préparation aux examens et questions") 4) Pou
___?___ support is the provision of advice and suggestions that a person can use to address problems whereas ___?___ support involves the provision of information that is useful for self evaluation purposes—constructive feedback and affirmation.
Veuillez choisir une réponse :
a. informational / appraisal
b. emotional / instrumental
c. appraisal / emotional
d. instrumental / informational
a. informational / appraisal
___?___ may occur after exposure to a traumatic event, for instance, a physical aggression or an accident.
Veuillez choisir une réponse :
a. Catastrophic stress
b. Eustress
c. Acute stress
d. Distress
c. Acute stress
____?_____ is the term used to describe the physical, emotional, cognitive, and behavioral responses to events that are threatening or challenging.
Veuillez choisir une réponse :
a. Distress
b. Dysphoria
c. Burnout
d. Stress
d. Stress
___?___ involves the provision of empathy, love, trust, and caring whereas ___?___ involves the provision of tangible aid and services that directly assist a person in need.
Veuillez choisir une réponse :
a. Emotional support / Instrumental support
b. Informational support / Appraisal support
c. Instrumental support / Informational support
d. Appraisal support / Emotional support
a. Emotional support / Instrumental support
At the physical level, what are the major symptoms of burnout ?
Veuillez choisir une réponse :
a. Tension headaches and migraines
b. All of these statements are relevant
c. All of these statements are irrelevant
d. Digestive problems such as stomach aches, diarrhea, constipation, irritable bowel syndrome, and ulcers
e. Chronic fatigue or depleted energy, insomnia
b. All of these statements are relevant
Which ressources situated and analysed at the level of the task could reduce job demands and consequently buffer the effects of stress at work?
Veuillez choisir une réponse :
a. Autonomy and Skill variety
b. All of these statements are correct
c. Role clarity
d. supervisory style and coworker support
e. All of these statements are false
a. Autonomy and Skill variety
Moving to a new city is considered a ___?___, whereas filling out change of address cards for all of your subscriptions and creditors is considered a ___?___
Veuillez choisir une réponse :
a. hassle / minor problem
b. distressor / eustressor
c. stressor / hassle
d. stressor / frustrator
c. stressor / hassle
Which of the following is the best predictor of burnout in the work place?
Veuillez choisir une réponse :
a. neuroticism and openness
b. feeling as if one’s work is not appreciated
c. focusing on central tasks, maintaining abilites and overcoming obstacles
d. spending most of their time sitting around being bored
b. feeling as if one’s work is not appreciated
_____?____ job demand is associated with the content of the job ( time pressure, work overload, task complexity…) whereas ____?____ job demand include characteristics like job instability or insecurity due to the global economy.
Veuillez choisir une réponse :
a. structural / functional
b. functional / structural
c. proximal / distal
d. distal / proximal
c. proximal / distal
When experiencing post-traumatic stress reaction, the onset of symptoms ranges :
Veuillez choisir une réponse :
a. from 2 to 4 months after the traumatic event
b. from immediate to delayed, sometimes 6 months following the traumatic event.
c. from 1 month to 2 months after the traumatic event
d. from 4 to 6 months after the traumatic event
b. from immediate to delayed, sometimes 6 months following the traumatic event.
Ali, a war veteran, has had nightmares, flashbacks, and anxiety attacks for the past three years. Ali is most likely suffering from ____?____
Veuillez choisir une réponse :
a. catastrophic stress
b. acute stress disorder
c. external locus of control
d. post-traumatic stress disorder (PTSD)
e. internal locus of control
d. post-traumatic stress disorder (PTSD)
____?_____ occurs when people experience unpleasant stressors.
Veuillez choisir une réponse :
a. Catastrophic stress
b. Acute stress
c. Eustress
d. Distress
d. Distress
What did Truchot et al. (2010) observed in their study on general practitioners ?
Veuillez choisir une réponse :
a. Their research shows the role of ACTH or cortisol in the impairment of the immune system
b. All of these statements are false
c. All of these statements are true
d. Their research indicates that general practitioners had the highest proportion of burnout cases
e. Their research indicates that general practitioners with a high degree of burnout develop empathic attitudes towards their patients
b. All of these statements are false
Scholars consider that burnout is a three stage process, but in what order ?
Veuillez choisir une réponse :
a. emotional exhaustion / cynicism /reduced personal accomplishment
b. emotional exhaustion / reduced personal accomplishment / cynicism
c. reduced personal accomplishment / emotional exhaustion / cynicism
d. cynicism / reduced personal accomplishment / emotional exhaustion
a. emotional exhaustion / cynicism /reduced personal accomplishment
___?___ is an unpleasant state of tension, anxiety, and heightened sympathetic activity that results from a blocked goal.
Veuillez choisir une réponse :
a. Frustration
b. Job dissatisfaction
c. Anger
d. Hostility
e. Rage
a. Frustration
What discipline focuses on individual and group processes within organizations and is concerned with the factors that affect such outcomes as job satisfaction, motivation, work effectiveness, and quality of work life ? (Also includes leadership style, decision-making, and organizational development.)
Veuillez choisir une réponse :
a. Engineering psychology
b. Job analysis
c. Organizational psychology
d. Personnel psychology
c. Organizational psychology
Which of the following is NOT an effective use of social support during a stressful situation ?
Veuillez choisir une réponse :
a. You can learn additional coping strategies from others with similar problems
b. You can divert responsibility away from yourself and onto others
c. A friend or family member can provide an ear to listen, or a hand to hold
d. Friends can point out erroneous assumptions, impractical solutions, or immoral ideas before you act on them
b. You can divert responsibility away from yourself and onto others
___?___ is acting impersonal and unfeeling - in large part due to mental and physical exhaustion in a professional context.
Veuillez choisir une réponse :
a. Entrapment
b. Depersonalization
c. Withdrawal
d. Alienation
b. Depersonalization
___?___ is a state of physical, mental, and emotional exhaustion that occurs most often in highly motivated and driven individuals who come to feel that their work is not recognized or that they are not accomplishing their goals. People in helping professions are also prone to this problem.
Veuillez choisir une réponse :
a. Stress
b. Distress
c. Alarm stage
d. Burnout
d. Burnout
Also called human-factors psychology, this discipline studies people’s behavior and cognition when interacting with machines (things). The science of engineering and designing equipment and machines for human use and modifying human behavior so that workers can operate machines more efficiently is termed :
Veuillez choisir une réponse :
a. Environmental psychology
b. Organizational psychology
c. Performance appraisal
d. Ergonomics
d. Ergonomics
