QCM BURNOUT

Question 1

___?___ support is the provision of advice and suggestions that a person can use to address problems whereas ___?___ support involves the provision of information that is useful for self evaluation purposes—constructive feedback and affirmation.
Veuillez choisir une réponse :
a. informational / appraisal
b. emotional / instrumental
c. appraisal / emotional
d. instrumental / informational

Answer 1

a. informational / appraisal

Question 2

___?___ may occur after exposure to a traumatic event, for instance, a physical aggression or an accident.
Veuillez choisir une réponse :
a. Catastrophic stress
b. Eustress
c. Acute stress
d. Distress

Answer 2

c. Acute stress

Question 3

____?_____ is the term used to describe the physical, emotional, cognitive, and behavioral responses to events that are threatening or challenging.
Veuillez choisir une réponse :
a. Distress
b. Dysphoria
c. Burnout
d. Stress

Answer 3

d. Stress

Question 4

___?___ involves the provision of empathy, love, trust, and caring whereas ___?___ involves the provision of tangible aid and services that directly assist a person in need.
Veuillez choisir une réponse :
a. Emotional support / Instrumental support
b. Informational support / Appraisal support
c. Instrumental support / Informational support
d. Appraisal support / Emotional support

Answer 4

a. Emotional support / Instrumental support

Question 5

At the physical level, what are the major symptoms of burnout ?
Veuillez choisir une réponse :
a. Tension headaches and migraines
b. All of these statements are relevant
c. All of these statements are irrelevant
d. Digestive problems such as stomach aches, diarrhea, constipation, irritable bowel syndrome, and ulcers
e. Chronic fatigue or depleted energy, insomnia

Answer 5

b. All of these statements are relevant

Question 6

Which ressources situated and analysed at the level of the task could reduce job demands and consequently buffer the effects of stress at work?
Veuillez choisir une réponse :
a. Autonomy and Skill variety
b. All of these statements are correct
c. Role clarity
d. supervisory style and coworker support
e. All of these statements are false

Answer 6

a. Autonomy and Skill variety

Question 7

Moving to a new city is considered a ___?___, whereas filling out change of address cards for all of your subscriptions and creditors is considered a ___?___
Veuillez choisir une réponse :
a. hassle / minor problem
b. distressor / eustressor
c. stressor / hassle
d. stressor / frustrator

Answer 7

c. stressor / hassle

Question 8

Which of the following is the best predictor of burnout in the work place?
Veuillez choisir une réponse :
a. neuroticism and openness
b. feeling as if one’s work is not appreciated
c. focusing on central tasks, maintaining abilites and overcoming obstacles
d. spending most of their time sitting around being bored

Answer 8

b. feeling as if one’s work is not appreciated

Question 9

_____?____ job demand is associated with the content of the job ( time pressure, work overload, task complexity…) whereas ____?____ job demand include characteristics like job instability or insecurity due to the global economy.
Veuillez choisir une réponse :
a. structural / functional
b. functional / structural
c. proximal / distal
d. distal / proximal

Answer 9

c. proximal / distal

Question 10

When experiencing post-traumatic stress reaction, the onset of symptoms ranges :
Veuillez choisir une réponse :
a. from 2 to 4 months after the traumatic event
b. from immediate to delayed, sometimes 6 months following the traumatic event.
c. from 1 month to 2 months after the traumatic event
d. from 4 to 6 months after the traumatic event

Answer 10

b. from immediate to delayed, sometimes 6 months following the traumatic event.

Question 11

Ali, a war veteran, has had nightmares, flashbacks, and anxiety attacks for the past three years. Ali is most likely suffering from ____?____
Veuillez choisir une réponse :
a. catastrophic stress
b. acute stress disorder
c. external locus of control
d. post-traumatic stress disorder (PTSD)
e. internal locus of control

Answer 11

d. post-traumatic stress disorder (PTSD)

Question 12

____?_____ occurs when people experience unpleasant stressors.
Veuillez choisir une réponse :
a. Catastrophic stress
b. Acute stress
c. Eustress
d. Distress

Answer 12

d. Distress

Question 13

What did Truchot et al. (2010) observed in their study on general practitioners ?
Veuillez choisir une réponse :
a. Their research shows the role of ACTH or cortisol in the impairment of the immune system
b. All of these statements are false
c. All of these statements are true
d. Their research indicates that general practitioners had the highest proportion of burnout cases
e. Their research indicates that general practitioners with a high degree of burnout develop empathic attitudes towards their patients

Answer 13

b. All of these statements are false

Question 14

Scholars consider that burnout is a three stage process, but in what order ?
Veuillez choisir une réponse :
a. emotional exhaustion / cynicism /reduced personal accomplishment
b. emotional exhaustion / reduced personal accomplishment / cynicism
c. reduced personal accomplishment / emotional exhaustion / cynicism
d. cynicism / reduced personal accomplishment / emotional exhaustion

Answer 14

a. emotional exhaustion / cynicism /reduced personal accomplishment

Question 15

___?___ is an unpleasant state of tension, anxiety, and heightened sympathetic activity that results from a blocked goal.
Veuillez choisir une réponse :
a. Frustration
b. Job dissatisfaction
c. Anger
d. Hostility
e. Rage

Answer 15

a. Frustration

Question 16

What discipline focuses on individual and group processes within organizations and is concerned with the factors that affect such outcomes as job satisfaction, motivation, work effectiveness, and quality of work life ? (Also includes leadership style, decision-making, and organizational development.)
Veuillez choisir une réponse :
a. Engineering psychology
b. Job analysis
c. Organizational psychology
d. Personnel psychology

Answer 16

c. Organizational psychology

Question 17

Which of the following is NOT an effective use of social support during a stressful situation ?
Veuillez choisir une réponse :
a. You can learn additional coping strategies from others with similar problems
b. You can divert responsibility away from yourself and onto others
c. A friend or family member can provide an ear to listen, or a hand to hold
d. Friends can point out erroneous assumptions, impractical solutions, or immoral ideas before you act on them

Answer 17

b. You can divert responsibility away from yourself and onto others

Question 18

___?___ is acting impersonal and unfeeling - in large part due to mental and physical exhaustion in a professional context.
Veuillez choisir une réponse :
a. Entrapment
b. Depersonalization
c. Withdrawal
d. Alienation

Answer 18

b. Depersonalization

Question 19

___?___ is a state of physical, mental, and emotional exhaustion that occurs most often in highly motivated and driven individuals who come to feel that their work is not recognized or that they are not accomplishing their goals. People in helping professions are also prone to this problem.
Veuillez choisir une réponse :
a. Stress
b. Distress
c. Alarm stage
d. Burnout

Answer 19

d. Burnout

Question 20

Also called human-factors psychology, this discipline studies people’s behavior and cognition when interacting with machines (things). The science of engineering and designing equipment and machines for human use and modifying human behavior so that workers can operate machines more efficiently is termed :
Veuillez choisir une réponse :
a. Environmental psychology
b. Organizational psychology
c. Performance appraisal
d. Ergonomics

Answer 20

d. Ergonomics