PURC FINALS: Communication for Work Purposes

Question 1

are necessary for the development of self-advocacy and self-
determination for a lifelong success.

Answer 1

Communication skills

Question 2

(journals, emails, blogs, and
text messages)

Answer 2

written

Question 3

(sounds, language, and tone of
voice)

Answer 3

verbal

Question 4

(listening and hearing)

Answer 4

aural

Question 5

(facial expressions, body
language, and posture)

Answer 5

non-verbal

Question 6

(signs, symbols, and pictures)

Answer 6

visual

Question 7

How to Achieve

Effective

Communication

—- is about getting
the right message to the right person in
the right medium at the right time.
Depending on the nature of the message
and audience, the audience may then
have the opportunity to engage in a
productive discussion of the message.

Answer 7

Good communication

Question 8

Elements to

Achieve Effective

Communication

The message must be clear, concise and
complete (KISS - keep it short and
simple).

The content of the message must be
factually accurate.

The message can be a mix of factual and
psychological aspects to give the
message its full impact; rather than just
dry facts or overly emotional in style.

Question 9

The ———- can be an indication to
employers of how the candidate or
employee will interact with supervisors,
co-workers, and customers or resolve
conflicts when they arise.

Answer 9

interview