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Public Information Officer > Public Information Officer > Flashcards

Public Information Officer Flashcards

1
Q

Toronto Fire Services is comprised of the following divisions

A 
operations
fire prevention and public education 
training and technical operations
adminstrative services
communications and technology
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2
Q

Senior officers that make up toronto fire services are

A 
fire chief
deputy fire chief
division commanders
division chiefs
platoon chiefs
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3
Q

Release of information at or pertaining emergency incidents should follow the following guidelines

A

no member shall supply information regarding TFS operations unless authorized to do so by the fire chief

media requesting information shall be directed to the highest ranking officer in charge of the fire incident

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4
Q

Emergency leave is a maxi,mum of how many hours

A

3 hours

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5
Q

Which section of the Occupational health and safety act instructs what workers shall do

A

Section 28

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6
Q

which section of the occupational health and safety act instructs what supervisors shall do

A

section 27

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7
Q

When is a command vehicle dispatched to an emergency scene

A

second alarm fire or higher

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8
Q

when is a second command vehicle required

A

when the incident can expect wide spread media coverage

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9
Q

who controls access to the command vehicles

A

the liason officer

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10
Q

which section is responsible for contacting and releasing information to the media as determined by the fire chief or the deputy fire chief

A

Information Services Section

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11
Q

when and who should information officers contact when if responding to significant incidents

A

during weekday business hours by contacting the communications centre

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12
Q

who should information officers report to when the have arrived on scene

A

Incident commander

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13
Q

information released to the media should follow these guidelines

A 
Self introduction
- name rank and area of assignment
Who 
What 
When 
How 
How much
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14
Q

when do police and the OFM handle media releases

A

when the incident become their investigation

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15
Q

What four cour public education programs does Public Educatio deliver

A

Alarmed for life
Remebering When
Learn not to burn
TAPP-C

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16
Q

What alarm level will information officers be notified

A

fourth alarm and above

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17
Q

when are social media posts considered business transactions

A

Posts that place the city under obligation or collect personal data

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18
Q

when are posts not considered public records

A

when the information posted is already public information or seeks public input

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19
Q

This is an example of unacceptable use under which policy:

comments made on social media regarding a person with a disability getting a job so the city looks good

A

Human Rights and Anti Harassment Policy

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20
Q

This is an example of unacceptable use under which policy:

an employee uses social media to attack members of the LGBT community

A

hate policy

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21
Q

This is an example of unacceptable use under which policy:

Employee uses a city owned computer phone or table to access social media sites above an beyond what would be considered occasional limited personal use

A

Acceptable Use Policy

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22
Q

This is an example of unacceptable use under which policy:

Employee shares confidential information about ongoing union negotiations online

A

Conflict of interest policy

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23
Q

This is an example of unacceptable use under which policy:

Employee sets up a facebook page as “The City of Toronto” to receive donations for a charity that they support

A

Fraud Prevention

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24
Q

Employee posts well wishes to another employee who is sick, but they obtained the information from a leave of absence form as part of their duties

A

Privacy Guidelines

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25
Q

This is an example of unacceptable use under which policy:

Employee responds to an online conversation in which the toronto public service is being criticized and in response attacks the residents or the public as a whole

A

Toronto Public Service Guide

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26
Q

This is an example of unacceptable use under which policy:

An employee post the personal information of a ticket officer who is giving tickets on their street to the neighborhood Facebook group

A

Workplace access and privacy protocol

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27
Q

Which of these policies gives every person equal treatment in the provision of services and facilities occupation of accommodation contract and in employment

Health and Safety Act
Ontario Human Rights Code

A

Ontario Human Rights Code

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28
Q

This document requires all employers to have a workplace harassments policy, program, information, instruction, and protect workers from workplace harassment

A

Health and Safety Act

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29
Q

This office provides confidential advice and assistance to address harassment and discrimination

A

Human Rights Office

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30
Q

True or false: Provisions regarding harassment are included in both the Ontario Human Rights Code and the Occupational Health and Safety Act

A

True - These are code based harassment

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31
Q

This type of harassment means engaging in a course of vexatious comment or conduct against a worker in a workplace that is known or ought reasonably to be known to be unwelcome

A

Code based harassment

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32
Q

What are the three steps tp de-escalate a situation with a customer

A
  1. asses the situation
  2. Apply de-escalation techniques
  3. Record the incident
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33
Q

what is the best time to post to twitter:

a. Anytime monday to thursday except 3-4pm
b. 12-1pm saturdays/sundays, 3-4 pm on wednesdays, 1-4 pm thursdays/fridays
c. 12-3 pm mondays to fridays, 5-6 pm on wednesdays

A

C 12-3 pm mondays to fridays 5-6 pm

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34
Q

what is the best time to post to facebook:

a. Anytime monday to thursday except 3-4pm
b. 12-1pm saturdays/sundays, 3-4 pm on wednesdays, 1-4 pm thursdays/fridays
c. 12-3 pm mondays to fridays, 5-6 pm on wednesdays

A

b

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35
Q

what is the best time to post to instagram:

a. Anytime monday to thursday except 3-4pm
b. 12-1pm saturdays/sundays, 3-4 pm on wednesdays, 1-4 pm thursdays/fridays
c. 12-3 pm mondays to fridays, 5-6 pm on wednesdays

A

a

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36
Q

What is a backgrounder:

a. an in depth information piece providing information on a specific issue . It accompanies a news release
b. a concise representation of the facts
c. Is a presentation of data emphasizing brevity while highlighting the most relevant information in the least amount of space. Save the journalist time and increases the chance of media coverage

A

a

37
Q

What is a Fact Sheet:

a. an in depth information piece providing information on a specific issue. It accompanies a news release
b. a concise representation of the facts regarding a specific issue
c. Is a presentation of data emphasizing brevity while highlighting the most relevant information in the least amount of space. Save the journalist time and increases the chance of media coverage

A

C

38
Q

What is a Briefing Note:

a. an in depth information piece providing information on a specific issue. It accompanies a news release
b. a concise representation of the facts regarding a specific issue
c. Is a presentation of data emphasizing brevity while highlighting the most relevant information in the least amount of space. Save the journalist time and increases the chance of media coverage

A

b

39
Q

What is an issue note:

a. Provided to Mayors office and city managers concerning the well being of the city. Includes plain language of the and designated spokesperson and background detail.
b. Documents prepared by the strategic communications division to support City staff that are authorized to speak with the media
c. Official communication issued to news media that is of interest to them. Sent to assignment editors

A

a.

40
Q

What are media releations support materials:

a. Provided to Mayors office and city managers when there is an issue concerning the well being of the city. Includes plain language of the issue and designated spokesperson and background detail.
b. documents prepared by the strategic communications division and given to City staff that are authorized to speak with the media
c. Official communication issued to news media that is of interest to them. Sent to assignment editors

A

b

41
Q

What is a news release :

a. Provided to Mayors office and city managers when there is an issue concerning the well being of the city. Includes plain language of the issue and designated spokesperson and background detail.
b. Materials that have been prepared by the strategic communications division to support City staff that are authorized to speak with the media
c. Official communication issued to news media that is of interest to them. Sent to assignment editors

A

c

42
Q

Who is the audience of proactive media relations

A

members of the media

43
Q

What is the cut off time for news releases

A

3 pm

44
Q

Which section of Strategic Communications responds to inquiries on behalf of the city

A

Media relations and issues management section

45
Q

True or false:

all news releases and media advisories require the approval of media relations and incident management

A

True

46
Q

How long should news releases be

A

Five or six paragrahs. can include link if more infor is required

47
Q

How long should media advisories be

A

three or four paragraphs with no quotes

48
Q

What writing style should news releases and media advisories follow

A

Canadian press style and Toronto writing guide

49
Q

What is hard news

A

news that must be delivered immediately or it has no value news for today but not tomorrow

50
Q

what is soft news

A

news that can be broadcast today, tomorrow or even next week. contains human interest value

51
Q

which zone should non tfs personnel be kept in during an incident

A

cold zone

52
Q

if non tfs personnel are engaged in a ride out and are authorized to access the warm zone what should they be wearing

A

flourescent vest indicating “OBSERVER”

53
Q

who should the on call information officer coordinates request and response from during major incidents

A

requests from media

response from highest ranking officer on scene

54
Q

what is TFS CREDO

A

courage compassion service

55
Q

What is TFS vision

A

to be proactive leaders in the delivery of world class fire protection services that mee the current and evolving needs of communities

56
Q

What is TFS mission

A

dedication to protecting life property and environment through education prevention and emergency repsonse

57
Q

what are the core values of TFS

A

Integrity
Accountability
Teamwork
Innovation

58
Q

Who should managers provide workplace violence risk assessments to

A

joint health and safety committee

59
Q

according to the human rights and anti harassment policy what is the respondent

A

the person who is alleged to be responsible for the discrimination or harassments

60
Q

when responding to incidents where should support division personnel report to when on scene

A

base sector officer

61
Q

when are ride outs permitted

A

public relations events
studies related to firefighter safety
police or ambulance training
fire services personnel that would benefit from the experience
additional circumstances determined by the fire chief

62
Q

Are individuals that want to be firefighters permitted to participate in ride outs

A

no

63
Q

Safety in the workplace SOG shall be carried out in compliance with which document

A

Occupational health and safety act

64
Q

individuals not authorized to provide media statements should direct the media to where on the incident scene

A

command vehicle

65
Q

When will the command vehicle be considered as a meeting area for non tfs personnel

A
  1. incident is under control

2. incident commander deems it not to be distracting to operations

66
Q

Who are considered superviosrs in the workers report of injury SOP

A

Company officers

67
Q

Who are considered workers in the workers report of injury SOP

A

All TFS employees

68
Q

Which form do employees need to complete when reporting an injury

A

Form 6

69
Q

non code based harassment is also known as what as defined in which document

A

workplace harassement.

occupational health and safety act

70
Q

harassment that is not related to a prohibited ground identified in the ontario hum rights code is known as what

A

non code or workplace harassment

71
Q

which document is code based harassment defined in

A

ontario human rights code

72
Q

What is engaging in a course of vexatious comment or conduct that is known or ought reasonably to be known to be unwelcome

A

code based harassment

73
Q

sexual harassment is prohibited under which documents

A

ontario human rights code

occupational health and safety act

74
Q

What are prohibited grounds as refered to under the ontario human rights code and the occupational health and safety act

A

a person or group that is protected under the ontario human rights code and the occupational health and safety act

75
Q

when was the corporate identity system for Toronto approved

A

august 2000

76
Q

when was a logo for the toronto corporate identity program approved

A

may 1998

77
Q

what percent of twitter users are in the 18-29 age bracket

A

36 percen

78
Q

which social media platform has the largest following

A

facebook

79
Q

what percent of instagram users are in the 18-29 age bracket

A

60

80
Q

How often should you post to twitter?

a. 3 posts per weekday, 1-2 posts on weekends
b. 2-3 posts per week
c. 3-5 posts per week

A

a

81
Q

How often should you post to facebook?

a. 3 posts per weekday, 1-2 posts on weekends
b. 2-3 posts per week
c. 3-5 posts per week

A

c

82
Q

How often should you post to instagram?

a. 3 posts per weekday, 1-2 posts on weekends
b. 2-3 posts per week
c. 3-5 posts per week

A

b

83
Q

where should requests for posting be sent to

A

media@toronto.ca

84
Q

what are the lead times for media advisories

A

minimum 2 and max 5

85
Q

What type of injury is loss of consciousness or heart attacks considered when they happen in the work place

A

critcal injury

86
Q

when are amputations condsidered a critical injury

A

leg arm hand or foot. more that one finger or toe

87
Q

when are fractures considered a critical injury

A

leg or arm ankle wrist. more than one finger or toe

88
Q

injury/exposure resulting in a hospital visit it considered what type of injury

A

significant

89
Q

what is a near miss

A

a situation that could have resulted in critical injury or death

Public Information Officer (30 decks)

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