Project Stakeholder Management Flashcards
This type of communication means that information is happening among stakeholders, like in a forum. Examples are meetings, videoconferences, phone calls, and ad-hoc conversations. XX means that the participants are actively communicating with one another.
Interactive communications
A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.
Brain writing
Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.
Key stakeholder
Part of stakeholder analysis classification. A XXX stakeholder is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.
Leading stakeholder status
A stakeholder who does not want the project to exist and is opposed to the project.
Negative stakeholder
A stakeholder who has neither a positive nor negative attitude about the project’s existence.
Neutral stakeholder
Part of stakeholder analysis classification. A XXX stakeholder is aware of your project and is not concerned if the project succeeds or fails.
Neutral stakeholder status
A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.
Positive stakeholder
This is an meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.
Profile analysis meeting
A software program to store and analyze project data for reporting. A common XXXX will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.
Reporting system
Part of stakeholder analysis classification. A XXXX stakeholder is aware of your project, but they do not support the changes your project will create.
Resistant stakeholder status
An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.
Stakeholder analysis
These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common XXX include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.
Stakeholder classification models
The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.
Stakeholder engagement
A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.
Stakeholder identification
The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.
Stakeholder management
Documents a strategy for managing the engagement of project stakeholders. Establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.
Stakeholder engagement plan
The project manager works with the project team and subject matter experts to create a strategy to manage the project stakeholders.
Stakeholder engagement planning
A documentation of each stakeholder’s contact information, position, concerns, interests, and attitude toward the project. The project manager updates this as new stakeholders are identified and when stakeholders leave the project.
Stakeholder register
This is part of stakeholder analysis classification. Aware of your project and is supportive and hopeful that the project will be successful.
Supportive stakeholder status
Part of stakeholder analysis classification. Means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.
Unaware stakeholder status
Three steps of stakeholder identification
Identify: Interest, influence, contributions, contact info, expectations
Prioritize: Power, influence, impact
Anticipate and respond how stakeholders will respond
A Venn diagram comprising of three attributes. These are represented by three circles. Attributes are power, legitimacy, and urgency. The intersection of circles shows stakeholders with multiple attributes.
Salience Model
Power/Interest Grid:
These are the stakeholders are decision makers and have the biggest impact on the project success and hence you must closely manage their expectations.
Manage closely
High power - High interest
Power/Interest Grid:
These are the stakeholder needed to be kept in loop, these stakeholders need to be kept satisfied and informed.
High power - Low Interest
Power/Interest Grid:
Keep these people adequately informed, and talk to them to ensure that no major issues are arising. These people can often be very helpful with the detail of your project.
Low power – High interest
Monitor these people, but do not bore them with excessive communication.
Low power - low interest
Four models to classify stakeholders:
Power/interest grid
Power/influence grid
Influence/impact grid
Salience model
Stakeholders are mapped on a grid based on their influence over the project in relation to their impact over the project execution.
Influence/impact grid
