Project Stakeholder Management

Question 1

This type of communication means that information is happening among stakeholders, like in a forum. Examples are meetings, videoconferences, phone calls, and ad-hoc conversations. XX means that the participants are actively communicating with one another.

Answer 1

Interactive communications

Question 2

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

Answer 2

Brain writing

Question 3

Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.

Answer 3

Key stakeholder

Question 4

Part of stakeholder analysis classification. A XXX stakeholder is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.

Answer 4

Leading stakeholder status

Question 5

A stakeholder who does not want the project to exist and is opposed to the project.

Answer 5

Negative stakeholder

Question 6

A stakeholder who has neither a positive nor negative attitude about the project’s existence.

Answer 6

Neutral stakeholder

Question 7

Part of stakeholder analysis classification. A XXX stakeholder is aware of your project and is not concerned if the project succeeds or fails.

Answer 7

Neutral stakeholder status

Question 8

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Answer 8

Positive stakeholder

Question 9

This is an meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

Answer 9

Profile analysis meeting

Question 10

A software program to store and analyze project data for reporting. A common XXXX will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.

Answer 10

Reporting system

Question 11

Part of stakeholder analysis classification. A XXXX stakeholder is aware of your project, but they do not support the changes your project will create.

Answer 11

Resistant stakeholder status

Question 12

An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.

Answer 12

Stakeholder analysis

Question 13

These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common XXX include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.

Answer 13

Stakeholder classification models

Question 14

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

Answer 14

Stakeholder engagement

Question 15

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Answer 15

Stakeholder identification

Question 16

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.

Answer 16

Stakeholder management

Question 17

Documents a strategy for managing the engagement of project stakeholders. Establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

Answer 17

Stakeholder engagement plan

Question 18

The project manager works with the project team and subject matter experts to create a strategy to manage the project stakeholders.

Answer 18

Stakeholder engagement planning

Question 19

A documentation of each stakeholder’s contact information, position, concerns, interests, and attitude toward the project. The project manager updates this as new stakeholders are identified and when stakeholders leave the project.

Answer 19

Stakeholder register

Question 20

This is part of stakeholder analysis classification. Aware of your project and is supportive and hopeful that the project will be successful.

Answer 20

Supportive stakeholder status

Question 21

Part of stakeholder analysis classification. Means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.

Answer 21

Unaware stakeholder status

Question 22

Three steps of stakeholder identification

Answer 22

Identify: Interest, influence, contributions, contact info, expectations
Prioritize: Power, influence, impact
Anticipate and respond how stakeholders will respond

Question 23

A Venn diagram comprising of three attributes. These are represented by three circles. Attributes are power, legitimacy, and urgency. The intersection of circles shows stakeholders with multiple attributes.

Answer 23

Salience Model

Question 24

Power/Interest Grid:
These are the stakeholders are decision makers and have the biggest impact on the project success and hence you must closely manage their expectations.

Manage closely

Answer 24

High power - High interest

Question 25

Power/Interest Grid:

These are the stakeholder needed to be kept in loop, these stakeholders need to be kept satisfied and informed.

Answer 25

High power - Low Interest

Question 26

Power/Interest Grid:

Keep these people adequately informed, and talk to them to ensure that no major issues are arising. These people can often be very helpful with the detail of your project.

Answer 26

Low power – High interest

Question 27

Monitor these people, but do not bore them with excessive communication.

Answer 27

Low power - low interest

Question 28

Four models to classify stakeholders:

Answer 28

Power/interest grid
Power/influence grid
Influence/impact grid
Salience model

Question 29

Stakeholders are mapped on a grid based on their influence over the project in relation to their impact over the project execution.

Answer 29

Influence/impact grid