Project Quality Management

Question 1

These diagrams, such as the project network diagram, show the flow of the project work.

Answer 1

Activity network diagram

Question 2

This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.

Answer 2

Affinity diagram

Question 3

Comparing any two similar entities to measure their performance.

Answer 3

Benchmarking

Question 4

Diagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.

Answer 4

Cause-and-effect diagrams

Question 5

A simple approach to ensure that work is completed according to the quality policy.

Answer 5

Checklist

Question 6

A quality control chart that maps the performance of project work over time.

Answer 6

Control chart

Question 7

An inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards.

Answer 7

Control quality

Question 8

This is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.

Answer 8

Cost of conformance

Question 9

The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality.

Answer 9

Cost of nonconformance to quality

Question 10

A process to study the trade-offs between costs and the benefits realized from those costs.

Answer 10

Cost-benefit analysis

Question 11

i. Examine variables to determine best outcome
ii. Best results win (paint swatch example)

Answer 11

Design of experiments

Question 12

Assurance provided to the external customers of the project.

Answer 12

External QA

Question 13

A diagram illustrating how components within a system are related. These show the relation between components, as well as help the project team determine where quality issues may be present and, once done, plan accordingly.

Answer 13

Flowchart

Question 14

Assurance provided to management and the project team.

Answer 14

Internal QA

Question 15

ISO

Answer 15

International Organization for Standardization (ISO)
*A system to ensure that an organization follows its own quality procedures.

Question 16

A data analysis table that shows the strength between variables and relationships in the matrix.

Answer 16

Matrix diagram

Question 17

A histogram that illustrates and ranks categories of failure within a project.

Answer 17

Pareto diagram

Question 18

According to ASQ, the degree to which a set of inherent characteristics fulfills requirements. Conformance to requirements and a fitness for use. It is fulfilling the project scope.

Answer 18

Quality

Question 19

A management process that defines the quality system or quality policy that a project must adhere to. Aims to plan quality into the project rather than to inspect quality into a deliverable. Responsibility of management, to ensure (and fund) the proper training, process and staffing levels to prevent defects, scrap and rework.

Answer 19

Quality assurance/Manage Quality

Question 20

This plan defines how the project team will implement and fulfill the quality policy of the performing organization.
Quality Control, Quality Assurance, Quality Improvement

Answer 20

Quality management plan

Question 21

The operational definitions that specify the measurements within a project and the expected targets for quality and performance.

Answer 21

Quality metrics

Question 22

The process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.

Answer 22

Quality planning

Question 23

A component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered “out of control” in the project.

Answer 23

Rule of Seven

Question 24

A quality control tool that shows the results of inspection in the order in which they’ve occurred. The goal this chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.

Answer 24

Run chart

Question 25

A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.

Answer 25

Scatter diagram

Question 26

Seven basic quality tools

Answer 26

cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms, control charts, and scatter diagrams

Question 27

A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.

Answer 27

Statistical sampling

Question 28

Illustrates the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process.

Answer 28

System or process flowcharts

Question 29

This diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of these diagrams.

Answer 29

Tree diagram

Question 30

The science of using past results to predict future performance.

Answer 30

Trend analysis

Question 31

The results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports.

Answer 31

Work performance information

Question 32

Shows if the results conform to the requirements or not.

Answer 32

Attribute Sampling

Question 33

Shows the degree of conformity.

Answer 33

Variable sampling

Question 34

Demonstrate the range of acceptable results.

Answer 34

Tolerances

Question 35

Aims to keep errors out of the process.

Answer 35

Prevention

Question 36

Aims to keep errors away from customers.

Answer 36

Inspection

Question 37

A category or rank given to entities having the same functional use but different technical

Answer 37

Grade

Question 38

An inspection driven process to keep mistakes from entering the customers hands

Answer 38

Quality Control

Question 39

Prevention, Appraisal, Failure

Answer 39

Cost of Quality

Question 40

The number of defects per tests you run

Answer 40

6 sigma

Question 41

The Japanese concept of continuous improvement

Answer 41

Kaizen

Question 42

Inspections, tests and audits

Answer 42

appraisal costs

Question 43

Manage Quality vs Quality Control

Answer 43

Manage Quality: Focus on Defect prevention (Executing)
*Manage Quality is synonymous with Quality Assurance
Quality Control: Focus on Defect identification

Question 44

Decreases the investment in inventory. However, mistakes with the materials can cause downtime if no additional materials are on hand.

Answer 44

JIT (just-in-time) scheduling

Question 45

A business philosophy to find methods to continuously improve products, services, and business practices.

Answer 45

TQM, total quality management

Question 46

A set of technical guidelines that may be applied during the design of a product for the optimization of a specific aspect of the design

Answer 46

Design for X

Question 47

Money spent during the project to avoid failures is known as the Cost of Conformance. Select the terms below that would be considered among these costs (select 4):

Training
Equipment
Time To Do It Right
Inspections
Rework
Scrap
Warranty Work

Answer 47

Training
Equipment
Time To Do It Right
Inspections

Question 48

Which area do you Perform Quality Control.

A. Initiating
B. Planning
C. Executing
D. Monitoring & Controlling
E. Closing

Answer 48

D. Monitoring & Controlling