Project+ Extra 19 Flashcards
??? identifies standards which apply to project and deciding how to meet these standards, w/focus on est sponsor or customer requirements, designing products/services to meet those requirements, est quality goals, defining processes, and est controls to use in monitoring the processes.
Quality Planning :
??? evaluating overall project quality regularly during execution process so all stakeholders have confidence that project meets identified quality standards and legal/regulatory standards. Is prevention oriented.
Quality Assurance :
??? evaluating specific quality results against quality standards and identifying ways to improve quality and eliminate causes of unsatisfactory quality. Conducted during monitoring and controlling processes of project.
Quality Control
TQM : approach to improve business results though emphasis on customer satisfaction, employee development, and processes rather than on functions. Should be viewed as long-term ongoing process rather than 1 time event.
Standards : voluntary guidelines that have been approved by recognized body of experts like ISO.
Checklist : is job aid that prompts employees to perform activities according to a consistent quality standard.
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Benchmarking : evaluation of groups business or project practices in comparison to those of other groups. Used to identify best practices in order to meet or exceed them.
DOE : used to identify varying levels of independent variables. Can determine -> variable that has greatest effect, relationship between each variable and customer focused quality spec’s, best value for each variable to ensure optimal quality or value.
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??? actual value that describes measurements for quality control process. Determines elements of project that are going to be measured, how measured, and how factored into project. Ex.’s -> timely performance, budget control, defect density, reliability, rate of failure, and test coverage.
Quality Metrics :
Responsibility Assignment Matrix (RAM) : chart links key stakeholders to specific project deliverables or activities by assigning responsibilities to each stakeholder for each element of work.
Staffing Management Plan : part of HR that forecasts what types of staff will work on project, when they’re needed, how they’ll be recruited, and when released from project. Subsidiary plan to HRP and important input during human Resource planning process.
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RFI : commonly used to develop lists of qualified vendors and gain more input for resource availability. Used to gather relevant info about vendors org. and financial history including : seller org.’s history, balance sheets, business type, owners history and background, bank statement for past 3 years.
RFQ : commonly used when deliverables are commodities for which there are clear spec.’s and when price will be primary determining factor. This solicited price quote used for comparison purposes - not formal bid for work. Negotiation not usually associated with RFQ.
RFP : commonly used when deliverables are not well-defined or when selection criteria will be used in addition to price. Sellers often encouraged to offer suggestions and alternative approaches to meet project goals. Time consuming and costly for seller. Negotiation expected.
RFI / RFQ / RFP
LOI : document that outlines agreement between 2 parties before agreement is finalized. Used to highlight basic terms of agreement before potentially expensive legal negotiations are begun, or to indicate parties have begun negotiations.
Force Majeure Clause : contract whether an Act of God, ex : hurricane, earthquake, etc … stops parties from being able to fulfill their contractual agreements.
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Express Warranty : predetermined standard for quality or performance is specified. Either formal warranty or manufacturers description of product is a express warranty.
Warranties of Merchantability : type of implied warranty that requires goods to be fit for ordinary usage. Any sale of item is subject to warranties of Merchantability. Has to be proven that sale of item that seller knew how item will be used.
Warranties for fitness for purpose : type of implied warranty that requires goods to be fit for usage that was intended by the buyer.
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