Professional Standards Guide

Question 1

The phoenix firefighters standards of customer service is defined as….

Answer 1

The continuous rapid response and delivery of all services through professionalism, integrity, and respect

Question 2

Pfd was established in

Answer 2

1886

Question 3

Organizational mission is:

Answer 3

To consistently provide the highest level of internal and external customer service

Question 4

We have a _____,_____&_____ obligation to be physically and mentally ready every time the alarm sounds

Answer 4

Personal, professional, and contractual

Question 5

It is our responsibility to arrive on scene with a positive attitude and deliver______,______&______ service

Answer 5

Fast, safe, professional

Question 6

The PFD is continually exploring ____&_______ opportunities to serve and protect the citizens of our community

Answer 6

Innovative and efficient

Question 7

_____&______ are not acceptable in the PFD

Answer 7

Prejudice and intolerance

Question 8

We are accountable to each other and our customers for our:

Answer 8

Behavior
Knowledge
Skills
Abilities

Question 9

6 cornerstones of the pfd way are:

Answer 9

• Make the commitment
• be accountable
• be self disciplined
• be a responsible leader
• maintain a positive environment
• the rbo process

Question 10

The PFD has outlined four behaviors that are to be practiced by all members. They are:

Answer 10

Consideration
Discretion
Acceptance
Unity

Question 11

We will never sacrifice a _______ for an outcome

Answer 11

Relationship

Question 12

The PFD big 5 are:

Answer 12

Emergency services 
Training services 
Human resource management 
Physical resource management 
Community prevention and education

Question 13

The three safety cycle stages are:

Answer 13

Pre-incident
Incident
Post-incident

Question 14

Command must be aware of the ____&_____ of every member on scene at all times. No freelancing

Answer 14

Position and function