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NBE/MO Funeral Service State Board Exams > Professional Communication Skills > Flashcards

Professional Communication Skills Flashcards

1
Q

Ambiguous

A

A disconfirming response with more than one meaning, leaving the other party, unsure of the responders position

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2
Q

Articulation

A

The process correctly pronouncing all the necessary parts of a word

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3
Q

Ambushing

A

A style in which the receiver listen carefully to gather information to use in an attack on the speaker

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4
Q

Artifact

A

A simple object or ornament, representing significant cultural meaning

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5
Q

Attending

A

The process of focusing on certain stimuli from the environment

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6
Q

Channel

A

The medium through which a message passage from sender to receiver

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7
Q

Climate

A

The emotional tone of a relationship as it is expressed in the messages that the partners send, and receive

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8
Q

Communication

A

The process of human beings, responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world.

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9
Q

Concise

A

To be clear and brief

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10
Q

Connotation

A

The emotional associations of a term

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11
Q

Consensus

A

Agreement between group members about a decision

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12
Q

Credibility

A

The believability of a speaker or other source of information

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13
Q

Chronemics

A

The study of how humans use and structure time

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14
Q

Conversation, narcissist

A

One who turns the attention of the conversation to themselves

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15
Q

Critical, listening

A

Listening in which the goal is to evaluate the quality or accuracy of the speakers remarks

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16
Q

Debilitative apprehension

A

An intense level of anxiety about speaking before an audience resulting in poor performance

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17
Q

Defensive, listening

A

Taking innocent comments as personal attacks

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18
Q

Denotation

A

The objective, emotion-free, meaning of eternal term

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19
Q

Emotional intelligence

A

Refers to an assortment of non-cognitive skills, capabilities, and competencies that influence a persons, ability to successfully cope with environmental demands and pressures

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20
Q

Empathy

A

The ability to perceive another’s experience, and communicate that perception back to the person

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21
Q

Empathetic, listening

A

Listening in which the goal is to help the speaker solve a problem

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22
Q

Environment

A

Physical location and personal history surrounding the communication

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23
Q

Equivocal terms

A

Words that have more than one dictionary meaning

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24
Q

Euphemism

A

A pleasant time substitute it for a more direct, less pleasant turn

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25
Q

Evaluative, listening

A

Listening in which the goal is to guide to quality or accuracy of speakers remarks

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26
Q

Extemporaneous speech

A

A speech planned in advance, but presented in a direct conversational manner

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27
Q

Facilitative apprehension

A

A moderate level of anxiety about speaking before an audience that helps improve the speakers performance

28
Q

Faulty assumption

A

Incorrect assumption that lead us to believe that we have heard the message before or that the message is to simple or two complex to understand

29
Q

Feedback

A

Discernible response of the receiver

30
Q

Haptics

A

How touch effects the communication process

31
Q

Impromptu

A

A speech given without preparation

32
Q

Informational, listening

A

Listening to understand another person or idea

33
Q

Insensitive, listening

A

The Ferrier, to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speakers words at face value

34
Q

Insulated, listening

A

A style in which the receiver ignores undesirable information

35
Q

Interpersonal communication

A

Communication in which the parties involved consider one another as unique individuals

36
Q

Intrapersonal communication

A

Communicating with oneself

37
Q

Jargon

A

Special words or expressions that are used by a particular profession or group, and are difficult for others to understand

38
Q

Kinesics

A

The study of body movement, gestures, and posture

39
Q

Manuscript speech

A

A speech that is red Word for Word from a prepared text

40
Q

Mass communication

A

The transmission of messages too large, usually widespread audiences be a broadcast means

41
Q

Memorized speech

A

A speech that is learned and delivered by, wrote without a written text

42
Q

Message

A

A speakers words and actions

43
Q

Message overload

A

Excessive written, or verbal information

44
Q

Monochronic

A

A nonverbal means of communication that emphasizes punctuality in beginning and completing a task

45
Q

Noise

A

A force that interferes with the process of communication

46
Q

Pitch

A

The highness or lowness of one’s voice

47
Q

Polychronic

A

A nonverbal means of communication that emphasizes flexibility in beginning and completing tasks

48
Q

Proxemics

A

The study of how people and animals use space

49
Q

Pseudolistening

A

Giving the appearance of listening

50
Q

Rate

A

The speed at which one speaks

51
Q

Receiver

A

Decodes the message

52
Q

Relative terms

A

Words that gain their meaning through comparison

53
Q

Selective listening

A

A listening style in which the receiver response only to messages that interest him or her

54
Q

Self-concept

A

The relatively stable set of perceptions, each individual hold of him or herself

55
Q

Self disclosure

A

The process of deliberately revealing information about oneself that is significant, and that would not normally be known by others

56
Q

Self-esteem

A

The degree of regard a person holds of himself

57
Q

Self fulfilling, prophecy

A

The prediction or expectation of an event that makes the outcome more likely to occur, then would otherwise

58
Q

Semantics

A

The study of meaning of words and phrases in language

59
Q

Sender

A

And cold and delivers the message

60
Q

Slang

A

A style of language that consists of words or phrases that are informal

61
Q

Soft skills

A

Personal attributes that enable someone to interact effectively in harmoniously with other people

62
Q

Syntax

A

The arrangement of words in a sentence

63
Q

Thematic

A

A complete sentence, describing the central idea of a speech, usually found in the first paragraph

64
Q

Tone

A

The quality of one’s voice

65
Q

Volume

A

The loudness of one’s voice

NBE/MO Funeral Service State Board Exams (24 decks)

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