Funeral Service Management Flashcards
Total quality management/TQM
The efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved
Third party merchandise sales
In the funeral service context, sales of funeral merchandise to consumers buy sellers other than a funeral home
Standards of care
Specific procedures, to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral Director would follow under the same or similar circumstances
Planning
The process of setting performance objectives, and determining what action should be taken to accomplish them
Organizing
The process of assigning tasks, allocating, resources, and coordinating the activities of individuals and groups to implement plans
Office management
The administration and supervision of office duties, functions and equipment
Objectives
Specific statement of ins, the achievement of which are to be completed within a specific time. Provide a quantitative and time framework for goals.
Motivating
The process of energizing, channeling and sustaining people’s behavior
Marketing management
The process of planning and executing, the development, pricing, promotion, and distribution of an organizations goods, and/or services
Leadership
The process of inspiring others to work hard to accomplish important tasks
Human resource management/personnel management
The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities, and in organizational climate, conducive to maximum efficiency and worker satisfaction
Human relations
Motivating people, in organizations, to develop teamwork, which effectively fulfills their needs, and a Cheaves organizational objectives
Goals
Broad statements about what an organization wants to achieve; developed in the strategic planning process, they form the basic plan or direction, toward which activities are to be focused on
Funeral service management
The administration of a funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and financial management
Financial management
The utilization and monitoring of assets, revenue, expenditures, and capital
Facilities management
The monitoring and maintaining of the funeral home, physical plant, workplace and funeral equipment
Ergonomics
Study of workplace design, the study of how a workplace and the equipment used there in can best be designed for comfort, efficiency, safety, and productivity
Emergency
An unforeseen combination of circumstances that result in a need for immediate attention
Disaster
A sudden misfortune, resulting in the loss of life and/or property
Controlling/evaluating
The process of measuring organizational and individual performance with predetermined standards, or expected results
Caveat venditor
Latin for let the seller beware. The commercial principle that the seller is responsible for the product and discourages selling goods of unreasonable quality.
Caveat Emptor
Latin for let the buyer beware. Buyers risk: the commercial principle that the buyer is responsible for making sure that goods bought our of a reasonable quality, unless the seller is offering a guarantee of their quality.
Business plan
A summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed
After care/post funeral follow up
Services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and/or written contact that come after the funeral
Advertising
The part of making the public aware of the services or commodities that a business has for sale
Actuating/Directing,Leading
The process of guiding and/or supervising the activities of an organization to achieve plans and objectives
