Product Flashcards

1
Q

what is the marketing mix

A

It is the way for businesses to satisfy the customers needs and wants

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2
Q

ask yourself : product

A

what are the goods and services do the customers need and want?

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3
Q

ask yourself : price

A

how much are the customers willing to pay ?

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4
Q

ask yourself : promotion

A

how can they be persuaded to buy the product

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5
Q

what does the marketing mix refer to

A

it refers to the combination of the different marketing tools ( 4Ps ) to attract customers and be better than the competitor

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6
Q

it involves the decisions to …………..

A
  1. choose the right product
  2. sell it at the right price
  3. make it available at the right place
  4. promote it in a way that will reach the target customers
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7
Q

what is product

A

it has anything to do with the business that offers to satisfy the customer’s needs and wants. the products may be goods , services or both

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8
Q

what are the 7 types of products

A
  1. Features : what does it have
  2. Functions : how can it benefit
  3. Design : is it appealing
  4. Quality Level : is it long lasting?
  5. branding
  6. packaging
  7. support services
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9
Q

what is branding

A

it is the use of the name , symbol design or a combination of these to identify a product

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10
Q

how does the customers link a brand to ?

A
  1. quality
  2. features
  3. belief
  4. experience
  5. lifestyle
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11
Q

what is one of the benefits of branding to customers

A

A promise of value

the brand assures a certain level of quality in terms of product performance and customer service

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12
Q

what is one of the benefits of branding to customers

A

Makes shopping more efficient

customers spend less time and effort choosing among many similar products

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13
Q

what is one of the benefits of branding to customers

A

A status symbol and a reflection on personal choice

when a brand is associated with a particular status or lifestyle , owing the brand’s products makes customer feel that they belong to that status group

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14
Q

what are the benefits of branding for businesses

A
  1. building customer loyalty

2. makes it easier for the business to introduce new products to its customers

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15
Q

what is packaging

A

it is how a product is packed into a container , wrapper , etc.

The packaging should include a label , a description of the product and the instructions on how to use it

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16
Q

what are the functions of packaging

A
  1. it provides information on the product
  2. it promotes the image of the brand
  3. packaging prevents any damage or spoilage
  4. makes the product easier and safer to use
  5. it makes the product easier to handle
  6. prevents shoplifting
17
Q

what is support services

A

businesses can be better than their competition by providing support services.

18
Q

what are some of the support services that businesses provide

A
  1. customer service hotline
  2. delivery and installation
  3. cashless and installment payments
  4. product information
  5. warranty and repair
  6. exchange and refund
  7. customisation
  8. customer rewards programme